Use the PAX IM30 With Commerce Engine

Description: Manage everyday operations on your PAX IM30 running Commerce Engine, including power, sleep mode, and connectivity.

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The PAX IM30 runs Commerce Engine as its payment application. Use this guide to manage day-to-day device operations.

Power On and Reboot the Device

The IM30 powers on automatically when a power source is connected. To reboot, press the reset button on the back of the device.

Sleep Mode

The IM30 supports a low-power sleep mode to reduce power consumption when idle. The device can be woken by:

• A proximity sensor detecting an approaching user
• Smart card or magnetic stripe card insertion
• MDB or Digital IO signal
• Double-tap on the touchscreen (if enabled)

Check the Commerce Engine Version

1. On the black Shift4 idle screen, tap five times in the upper-right corner. A menu slides open on the left side.
2. The Commerce Engine version is displayed in the menu.

Run a Connectivity Check

1. On the black Shift4 idle screen, tap five times in the upper-right corner.
2. Tap Run Connectivity Test.
3. Tap Run Connectivity Test again to start.
4. Review the results. All endpoints should show as reachable.

Note: Device Cloud will show as unreachable by default. This is expected unless your integration specifically requires it. If the Shift4 Gateway shows as unreachable, visit the Device is Offline article.

Network Requirements

The IM30 requires internet access to communicate with the Shift4 platform. For the full list of addresses, ports, and firewall rules, visit the Commerce Engine Network Requirements article.