Payment Links FAQs (Europe)

Availability: Europe

What is the cost of creating a Payment Link URL?

There is no additional cost for merchants using this feature within Shift4 Customer Hub or Shift4 Dine Customer Hub.

How many Payment Links can I create?

There is no limit to the number of Payment Links you can create or keep active.

Can I create a custom URL that includes my business name?

At this time, Shift4 does not support custom URLs that include a merchant’s business name. All Payment Link URLs will begin with “www.shift4.com…”. However, you can brand your Payment Links and emails by adding your business name and logo.

What payment methods do Payment Links support?

Customers can pay using credit cards, debit cards, digital wallets (including Apple Pay and Google Pay), and supported local payment methods.

What happens if a payment is declined?

If a payment is declined, the customer will receive an error message indicating that the payment was unsuccessful.

Can I resend a Payment Link?

Yes. When creating a Payment Link, you can enable the “Allow Multiple Payments” option and specify the maximum number of uses allowed for the link. This allows you to resend the same link or share it with multiple recipients.

Do Payment Links expire?

Yes. You can configure a custom expiration date and time when creating a Payment Link. If no expiration is set, the link will remain active until it is manually deactivated or the maximum payment limit has been reached.

Can I embed a Payment Link on my website?

Yes. Once generated, a Payment Link can be embedded on your website as a clickable button, hyperlinked text, or image to provide customers with a seamless checkout experience.

Can I create QR codes from my Payment Links?

Yes. You can generate a QR code for any Payment Link by appending “/qr” to the end of the URL (for example: https://pay.shift4.com/.../qr). Accessing this URL will automatically download the QR code, which can then be printed or embedded on your website for physical or digital payment acceptance.

Internal-Facing FAQs

What is the onboarding process for Payment Links?

Payment Links will be automatically enabled for all eligible merchants. Merchants can access the feature through the left-hand navigation menu in Shift4 Customer Hub or Shift4 Dine Customer Hub to create and manage customized Payment Links.

Which Shift4 merchants are eligible to use Payment Links?

Any merchant using Shift4 Customer Hub (LBM) or Shift4 Dine Customer Hub is eligible to use Payment Links. Payment Links have been available in the EU since April 22, with general availability in the US, Canada, and EU planned for the end of June.

What is the difference between Payment Links and Invoicing?

Invoicing allows merchants to build and maintain a product database while generating itemized invoices for customers.

Payment Links provide a faster, more flexible way to accept payments for products or services without requiring a product database or invoice creation workflow.