Offline Payments FAQs
What notification do I receive on SkyTab when I'm processing offline?
From version 1.96 and above, SkyTab will detail all of the system's Operational Statuses in our new Notification Center.
Are all current devices capable of accepting offline payments?
All PIN pads attached to the terminals are capable of taking offline payments. SkyTab Mobile devices do not support offline payments.
Important: Offline Mode transactions shouldn't be taken on the Customer-Facing Display (CFD). If the location is offline, the CFD should prompt the use of a secondary device like the onboard reader, but if it does not, that needs to be corrected immediately by reaching out to support. CFD use while offline may cause those transactions never to reach our gateway unless manually pushed by support. Visit the Recommended Guidelines for Using the CFD During Offline Payments for additional information.
Which conditions trigger payments to be taken offline?
The following conditions will trigger offline processing:
-
Network disconnect
Note: The PIN Pad and terminal still need to be connected to the same network. - Internet unreachable
- Gateway unreachable
- Processor unreachable
Do a high percentage of declines received from the gateway or processor trigger offline processing?
Not if the processor is online. If declines are due to a processor outage, then the outage will trigger offline processing.
Can EMV chip and PIN still be used in Offline Mode?
Yes. When using a PAX device, transactions in Offline Mode will continue to function as it is in online mode.
Can digital wallets (Apple Pay, Google Pay, etc.) still be used offline?
Yes.
How long can transactions be stored and still successfully be processed?
Transactions can be stored for up to two days without any implications. Each PIN pad stores and tries to upload transactions constantly in the background when the location is back online. The terminal will try to reach out to the gateway for a maximum of two days to update the status of a stored transaction, so if the outage goes beyond the two-day period, there might be some discrepancies in reports.
Do different devices store different amounts of offline transactions?
No.
Can Offline Mode be manually enabled?
Yes (version 1.96.0 and upwards), you can select Enable Offline Payments from the Notification Center.
Are there any other limitations to offline processing?
While offline, refund and pre-authorization features are disabled. It is recommended that you close out a ticket or add a tip on the terminal that performed the initial authorization.
Can I check to see how many offline transactions are pending?
No. A pending offline transactions report is not currently available.
Can payments be moved to Offline Mode manually by Device?
Yes (version 1.96.0 and upwards), you can select Enable Offline Payments from the Notification Center.
Internet Connection FAQs
Will Payments be offline if there’s an internet disconnection?
Yes, With Offline Payments enabled; otherwise, any card payment will be declined.
Can I still make edits and configuration changes to my menu or other configurations while offline?
While these changes will be saved on the POS where they were made, it is not recommended as no other stations will have these changes synced, and creating multiple duplicate records across stations may cause issues when normal syncing resumes.
Will my local network, printers, KDS, etc., work in Offline Mode?
These will work as long as the local network is connected. Visit the Notification Center Operational Status Feature to check your local network connection in the Notification Center.
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