Printer Setup for the Tablet

Description: Learn how to set up a receipt printer for your Tablet. 

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Tablet Printer Setup

• Option 1: Default Printer by Employee
• Option 2: Default Printer by Device
• Find the IP Address on the Epson TM-M30

Note: Required min version 1.79.1. Contact Shift4 Support if you are on a lower version.

There are two options to choose from here: 

Option 1:  Default Printer by EMPLOYEE - Can use IP or USB. This improves the ability to utilize the Tablet across a site by directing printing to existing USB printers and simplifies printer configuration (by eliminating the need to set up a specific IP printer for each Tablet if all users have a Default Tablet Printer set).

Option 2: Default Printer By DEVICE - Must use an IP printer. This setup will create one printer record per Tablet (duplicate records can utilize the same IP address). If you have more than one receipt printer, you can choose which printer you would like to use for each Tablet using this procedure.

Notes:

• Tablet requires a local POS WiFi network. 
• You may need manager permissions to complete either setup. 
• Both options can be combined to allow the Tablet to still print if no Default Printer is set at the employee level

Option 1: Default Printer by Employee

How to Configure from the Workstation:

1. Navigate to Manager > Settings > Users > Employees.
2. Select the employee you wish to set this for.
3. Select the dropdown for Default Tablet Printer (or Default Tableside Printer if configuring from a Workstation).
4. Choose a printer from the list.
5. This employee will now send all printed receipts to the selected printer by default when using ANY Tablet.
   

How to Configure from Workforce Management:

1. Sign in to Workforce Management.
2. Navigate to Workforce> Employees. 
3. Select the employee you wish to set this for.
4. Select the dropdown for Tableside Printer. 
5. Choose a printer from the list. 
6. This employee will now send all printed receipts to the selected printer by default when using ANY Tablet.
   

Note: On the Tablet, this setting will show as Default Tablet Printer. On Workstations / Workforce Management, this will show as Default Tableside Printer. 

Internal:
Planned Enhancements - This is an iterative step, part of a larger set of improvements related to printing defaults and redirects, by Employee from the Tablet. Future improvements are on the roadmap.

Option 2: Default Printer by Device

To watch more how-to videos, visit our video section.

To Configure on Shift4 Dine:

1. Log in to the Workstation.
2. Navigate to Manager > Settings > Hardware > Printers/KDS.
3. Tap the Add New Device button at the bottom left of the screen.
   
4. Configure the printer as follows:
    
   • Enter the printer name. It is recommended that you use a unique name that identifies the Tablet, such as "Tablet 1 Printer".
   • Select the printer model using the dropdown arrow and tap Ok.
   •  Select what the device will be used for using the dropdown arrow. Select Printing Receipts and tap Ok.
     
   • Enter the IP Address.
   • Assign the correct station to the printer and tap Ok. The station number is found at the top right corner of the Tablet, next to the business date.
     
5. Tap Save.
6. Tap the Test Print button on the bottom right of the screen to ensure the system recognizes the IP address and properly configures the printer with Shift4 Dine.
7. Select Save to commit the configuration.

Note: You need to repeat this procedure for each Tablet, changing the Name and Assigned Station fields to match the Tablet. The IP address remains the same for each new Tablet printer.

Find the IP Address on the Epson TM-M30

1. Power off the printer.
   
2. Press and hold Feed while turning on the printer.
   
3. Continue to hold until it prints out a slip with various settings.
   
4. The printed self-test slip will have the IP address on it.
   
5. This is what you will enter when you configure the printer.