Resolve "Card Not Found, Card Not Activated" Error in Transaction Manager

What Is Causing This Error?

The error "Card Not Found, Card Not Activated" or "Error 9842: Card type not recognized" typically occurs when you have a merchant location marked as "Inactive" and you attempt the card lookup from that inactive merchant in Transaction Manager.

How Do I Resolve This Error?

You will need to select an active merchant account and try your inquiry again.

MID Restriction or Deactivate

1. Restrict access to the MID by editing the user's access to this inactive MID.

2. Fully deactivate the MID if the archive access is no longer needed.

   Note: If the merchant advises they no longer want archive access to the inactive MID, agents should create a task for account maintenance requesting the MID to be deactivated, then transfer the case to account maintenance.  

Review and Find the Active Account

1. Navigate and review "Resolve a "9839 Your merchant database is currently offline" article for verifying if the account should be offline or inactive.
2. Process the transaction on the active account.