Allow Access to All Transaction Manager Webpages That Are Blocked

Description: Your IT department must add the address for each secured server listed below, followed by an asterisk (*) to allow access to all of the Transaction Manager pages. The asterisk is a wild card and allows the listed address with any text that follows it.

---

Jump to a section by selecting a link below:

• Add Network Exceptions for Transaction Manager

• Resolve a Missing Password Reset Email

• Shift4 Web-Based Services Allowlisting Requirements

Add Network Exceptions for Transaction Manager

Your IT department must add the addresses for each secured server listed below to allow access to all Transaction Manager pages. Each address is followed by an asterisk (*), which serves as a wildcard and permits access to the listed address and any path that follows it.

Add the following exceptions to your network:

• http://www.dollarsonthenet.net*
• https://server1.dollarsonthenet.net*
• https://server2.dollarsonthenet.net*
• https://server3.dollarsonthenet.net*
• https://server4.dollarsonthenet.net*
• https://server5.dollarsonthenet.net*
• https://server6.dollarsonthenet.net*
• https://server7.dollarsonthenet.net*
• https://server8.dollarsonthenet.net*
• https://server9.dollarsonthenet.net*
• https://server10.dollarsonthenet.net*
• https://server11.dollarsonthenet.net*
• https://server12.dollarsonthenet.net*

Note: For modern systems that support wildcard domain allowlisting, the shorthand .dollarsonthenet.net can be used as an alternative to listing each server individually. Both methods are valid. Use the individual server list if your system does not support wildcard domain entries.

Resolve a Missing Password Reset Email

If you submitted a password reset request but did not receive the email, your email domain may be restricting incoming messages based on content, even if Shift4 addresses are allowlisted on your network.

If you control your email settings, update your email configuration to allow all incoming messages from Shift4 to ensure you receive future communications without interruption.

If you do not control your email settings, resubmit the Administrator password reset request using a different email address.

Internal To check whether a specific password reset email was rejected or blocked on Shift4’s end, visit the Review Shift4 Email Recipient Status for Mailchimp (Transaction Manager Only) article for step-by-step instructions.

Using a personal email address (Yahoo, Gmail, etc.)?

• Shift4 does not recommend submitting password reset requests to personal email addresses. Some personal email providers reject or filter emails from Shift4 based on content. If you must use a personal email address, include a note in the Reason for Reset field explaining that you have been unable to receive the reset email at your business domain. This is required to pass the initial verification of the request.
• Using a personal email address does not guarantee delivery. Shift4 management may decline the request, and the email provider may still block or filter the message even if the request is approved.

Shift4 Web-Based Services Allowlisting Requirements

For a complete reference of IP addresses, DNS names, and allowlisting requirements covering Transaction Manager, Shift4 Customer Hub, and PAX web-based services, refer to the Shift4 IP Addresses, Ports, and DNS Names article.