Remove a Gratuity From a Ticket on SkyTab POS

Description: Learn how to remove a gratuity from a ticket on SkyTab POS when it has been applied automatically due to an error.

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You will need special permissions to be able to remove a gratuity from a ticket. Unlike a tip, a gratuity is usually applied to a ticket automatically based on the number of guests on a ticket.

You will most often use this process when the gratuity has been added automatically based on guest count due to an employee error when too many guests/seats have been added to a ticket, triggering the gratuity.

To remove a gratuity from a ticket:

1. On SkyTab POS, navigate to the Orders tab and select the ticket with the gratuity you wish to remove.

2. Tap Open Ticket or double-tap on the ticket to open it.
   

3. With the ticket open, tap the kebab menu and select Gratuities.
   

4. On the Gratuities screen, select the gratuity with the check mark next to it (indicating it has already been applied to the ticket) to remove it.
    

5. Press OK when you are finished.

6. Once the gratuity has been removed, tap Pay to settle the ticket with the gratuity removed.