Description: Learn what happens when a ticket is sent, the available Send options, and when to use each option during the order-taking process.
Overview
The Send button on SkyTab POS commits an order to the system and routes items to the appropriate preparation stations, without closing or settling the ticket.
What Happens When You Send a Ticket
When a ticket is sent:
- Selected items are routed to their configured preparation stations (such as the kitchen or bar)
- The ticket remains open until it is closed or settled
- Unsent items remain editable on the ticket
Sent items may be visually marked to indicate they have already been sent.
Send Options
Available Send options depend on your job’s default Send Tickets Action.
Send & Stay
Sends selected items and keeps the ticket open.
Use when:
You want to send part of an order (such as appetizers) while continuing to enter additional items.
Send & Continue (Default)
Sends the order and returns to the Ticket Grid.
Use when:
The order is complete and ready to be prepared.
Send & New
Sends the current order and immediately opens a new ticket.
Use when:
You need to start a new order right away after sending the current one.
Send & Logout
Sends the order and logs the current user out of the POS.
Use when:
Working at a shared station, you want to ensure activity is attributed to the correct employee.
Best Practices
- Use Send & Stay for coursed meals or staggered preparation
- Use Send & Continue once the full order has been entered
- Use Send & Logout on shared terminals to maintain accurate employee accountability
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