Download Apps From PAXSTORE for SkyTab POS Workstation Install

Description: Follow the process to below to download apps from PAXSTORE for a SkyTab POS Workstation installation.

Download from PAXSTORE

On the Home screen, touch PAXSTORE to launch the app. PAXSTORE will immediately update and close.
Touch PAXSTORE to relaunch it.
The terminal will now queue up to download the following:
- BroadPOS Manager
- BroadPOS Lite Shift4 P2PE (Application)
- BroadPOS Lite Shift4 P2PE (Processing Parameters)
- RKI Injection - (remote key injection for attached EMV card reader)
- Airviewer
Confirm all apps downloaded by checking the Push History.
1. To do this, touch the 3 horizontal lines on the top left of the main PAXSTORE screen. Then touch Push History. You can pull down on this screen to refresh the download status.
2. If apps are still pending download, the POS may need some additional prompting to check PAXSTORE for things that still need to be downloaded.
  - To do this, touch the back arrow from the Push History screen, then double-tap on the PAX logo. A popup will briefly show saying, "Synchronizing tasks."
  - Return to Push History again to check the status of all app downloads.
  - These steps may need to be done multiple times.
3. Once all tasks have been downloaded successfully, press the home key.
4. Do this for every SkyTab POS.

Something Failed to Download

If an app, param file or Remote Key Injection (RKI) failed to download, follow the steps below for more information on how to re-push this.

How To Re-Download RKI

Note for Support (Deployment may continue like usual): If the device is able to process a chip/EMV transaction, RKI is more than likely not the solution to a processing problem. If there is no key or an incorrect key, the device will return a "DECRYPT FAILED", "KSID/KSN", or "P2PE KEY MISSING" error. RKI should be used for these errors and not for other problems.

Reboot the POS. Once the SkyTab POS powers back on, allow the device about 30 seconds for the D135 to reconnect. You will hear beeps from the device during this time. If there are no more beeps in a span of about 20 seconds, the D135 is ready.

Begin by opening the Shift4 application by tapping on it.
Tap on the FUNC button.
Tap on the Settings button.
Enter the default password which is the current date in a MM/DD/YYYY format.
Tap on System Settings.
Swipe up on the screen to scroll down through the settings. Scroll down to the bottom of the list.
Tap on RKI Download.
Ensure the Service Address (1) and Service Port (2) are set to “rki.pax.us” and “33519” respectively. Tap Download (3) when ready.

The application will download the needed encryption key after pressing Download.

How To Re-Push SkyTab POS

1. From the Android home screen, touch PAXSTORE to launch the app.
2. Touch the search bar at the top of the screen, enter the phrase "skytab" and touch search.
3. SkyTab POS will now show in the list, select the download cloud or get icon.
4. The SkyTab POS application will download and automatically launch.

How To Re-push BroadPOS Lite (Params or App Installation)

Contact your installation support contact so they can re-push the BroadPOS Lite app.

If you do not have a scheduled appointment and need immediate assistance, please call into 1.888.276.2108, prompt options: 1 > 2 > 1.

If you do not have a scheduled appointment and do not need immediate assistance, you can email posinstall@shift4.com.

How to Re-Push BroadPOS Manager

Contact your installation support contact so they can re-push the BroadPOS Manager app.