Calculate Tip Hints on Subtotals Only for Shift4 Dine

Description: Learn how to calculate Tip Hints using only item subtotals, including item-level surcharges and hidden taxes, while excluding discounts, ticket-level surcharges, gratuities, and taxes.

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Previously, Tip Hints were calculated from the Net subtotal, which included discounts, ticket-level surcharges, gratuities, and taxes. This new setting gives you more control over how Tip Hints are calculated, making it easier to align tip suggestions with item-level totals.

Location

On the Workstation, navigate to Manager > Settings > Business > Advanced and enable the toggle for Calculate Tip Hints on Subtotals Only.

How It Works

• When Enabled: Tip Hints are calculated using only item-level amounts (including item surcharges and hidden taxes).
• Excludes: Discounts, ticket-level surcharges, gratuities, and taxes.
• When Disabled: Tip Hints continue to calculate from the Net subtotal, including discounts, ticket-level surcharges, gratuities, and taxes.

Examples

The following examples show Tip Hints printed on a Guest Check for the same ticket:

Setting OFF:

• Tip Hints are calculated on the Net item subtotal after discounts, plus ticket-level surcharges and tax.

• Example calculation:

  • $100 − $50 + $1 = $51 item subtotal

  • $51 + 10% tax = $56

  • 20% of $56 = $11.20

Setting ON:

• Tip Hints are calculated based solely on the item subtotal before discounts.

• Example calculation:

  • 20% of $100 = $20

Scope

This setting is global in Shift4 Dine and affects:

• Printed Tip Hints on Guest Check Receipts, Transaction Receipts, and Credit Slips
• Tip prompts displayed on Tablet, Handheld, and Customer-facing Display

Related Articles

For device-specific Tip Hints configuration on receipts, visit Add Tip Hints to Receipts.