MuMu Player Setup Guide to Demo Shift4 Dine

Description: This guide shows you how to set up MuMu Player on a Windows computer to run and explore the full Shift4 Dine experience using an Android emulator—perfect for training, testing, or demos without needing any hardware.

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Availability: United States, Spain

Exploring Shift4 Dine has never been easier. With an Android emulator and your demo Shift4 Dine Customer Hub login, you can experience the full functionality of Shift4 Dine in a risk-free environment. Whether training, testing features, or showcasing the system, this setup allows you to interact with the platform just like on a real device; no hardware is required. Below are the instructions for setting up your Android emulator, Mumu Player, with Shift4 Dine.

Only Mumu for Windows is currently supported by Shift4. Mumu for Mac has hardware requirements and is a PAID application. Partners are free to use the Mac version of Mumu with the understanding that Shift4 can not provide support. A guide for Mumu with Mac will be published separately.

To troubleshoot your Mumu installation and configuration, please email:

• Partner Support: [e-mail]
• Employee Support: [e-mail] 

Overview

MuMu Player allows you to run Shift4 Dine, an Android system, on a Windows computer. Windows is required to use this guide. While it is possible to run Mumu on a Mac, this guide is only for Windows operating systems. A guide for Mac will be published separately. 

MuMu Player is developed by NetEase. Shift4 provides basic setup and troubleshooting for configuration only. Some older Windows computers may not support Android virtualization, leading to installation errors. If you encounter issues, search your computer model and “hardware virtualization” to ensure compatibility.

Most late-model Windows computers will support MuMu Player.

Summary of Steps:

1. Download Mumu and Shift4 Dine installer; follow the installation steps.
2. Use Shift4 to register your serial number
3. Use the Customer Hub to setup an employee: Employee Configuration Guide
4. Use guide to configure your demo: Demo Configuration Guide

Installation Steps

1. Download Mumu and Shift4 Dine

• Download the Shift4 Dine APK (Installer) here.
• Download MuMu Player from MuMuPlayer.com. Only download Mumu from the official website.
  

2. Install MuMu Player

Employees - Shift4 employees using Shift4 computers will need to open a Jira ticket with the IT team using Okta. The IT team will need to sign into your computer and provide the administrator password to allow the installation to continue.

1. Run the downloaded MuMu Player installer.
2. Select Install and follow the prompts.

3. Set Display Settings

1. Select the Ellipsis (...)>Device Settings.
   
2. Select Display.
   • Resolution Settings Custom
   • Width: 1920
   • Height: 1080
   • DPI 160:
3. Close the screen using the X. When prompted to restart, select Restart.
   

4. Install Shift4 Dine

1. Open MuMu Player.
2. Navigate to Settings Icon>More tools>APK installation.
   
3. Choose the Shift4 Dine APK from your downloads.
4. If you skipped downloading the APK earlier, use this link.

5. Enable Permissions

1. Select the Shift4 Dine icon in MuMu Player.
   
2. Enable all permissions when prompted.
   Important: Do not choose Shift4 Dine as the Default app.
3. Toggle all permissions to ON.
   
   
4. Use the Back button to navigate through prompts. You may need to select the back button 2 times to move to the next setting.
5. The default Home App is Lawn Chair.
   
   Note: You may receive prompts to allow security after the first restart of Shift4 Dine. Please ensure you enable any security requested by Shift4 Dine.

Initializing Shift4 Dine

1. Launch Shift4 Dine.
   
   
   • During startup, the system will not be linked to a Merchant ID.
2. If prompted for permissions, select Allow.
3. Shift4 Dine will attempt to initialize, but will display an error. This is normal as Shift4 Dine is not linked to an MID yet.  Error = 400
   
4. Select Cancel.
5. Locate and note the serial number at the bottom of the screen. You need this to register the serial number.
   
6. If no serial number appears, navigate to Android settings > Apps > MuMu > Permissions.
   •  See Shift4 Dine Secret menu instructions if you cannot get back to settings.

Register Your First Serial Number or Order Demo Hardware

1. Register your first serial number on your demo MID in Shift4 Dine Customer Hub.
   1. Your Customer Hub registration was sent to your main office email when your office code was created. You received this email around the same time your welcome email was sent. 
      1. Employees, if using a common office Demo Mid,  your manager will need to perform this step.
   2. Your credentials are your email address and password
   3. Once you have signed into the Customer Hub, replace the URL in your browser’s address bar with lh.shift4.com/add-on-devices/tableside.
   4. In this device registration page, select Add New Device, then Add Tableside Device.
      
   5. Important: Do not download the Tableside app on the next screen and select Continue.
   6. Enter the serial number you noted from your Shift4 Dine Login Screen.
      
      
   7. Enter a Device Name. This is user-defined. Select Continue.
   8. Skip the Tableside printer assignment, or choose any printer in the list if you have configured physical printers in your demo MID, then select Continue.
   9. Remove devices from this Device Registration page by selecting the X icon next to the registered terminal and confirming the action.

Sync Shift4 Dine with your Demo Menu and Update Shift4 Dine

1. To Sync with your Demo MID:
   • If Mumu is open, press any button and press Try Again.
   • If Mumu is closed, open Mumu and Shift4 Dine will sync on startup.
     
2. If prompted, select Download and Install.
   • Updates may be required multiple times; continue updating until fully installed.
     

Clearing Data/Error Parsing (If Needed)

If you receive an error message "There was an error parsing the package" after your update, you will need to clear data. Select OK, and it may update. But if you get this more than once, you must clear the data.

1. Access the secret menu (tap the serial number area seven times).
2. Select Reset Terminal > Clear Data.
   
3. If an error occurs, manually clear data:
   • Navigate to Android Settings > Apps > Shift4 Dine.
     
     
4. Select Storage & Cache > Clear Data.
   
5. Relaunch Shift4 Dine.
6. Allow Do not Disturb Access when prompted.

Secret Menu

You can also access the Android settings in the Secret Menu. Select the area with the serial number seven times. 

Find Android settings and select Open.

Employee Configuration in Shift4 Dine Customer Hub

To log in to the Shift4 Dine Workstation, set up at least one employee in the Customer Hub using the Employee Configuration Guide.

Final Steps

Once your Shift4 Dine is registered, updated, and configured:

1. Log in with your PIN set up in the Customer Hub.
2. Customize your demo using the Demo Configuration Guide.
3. Your Shift4 Dine Demo is now ready for use!

Running Multiple MuMu Instances

MuMu Player supports running multiple instances for testing different site configurations.

Warning: Do not use MuMu Player for live merchant operations, as it can cause synchronization issues.

Setting Up Additional Instances

1. Open MuMu Multi-Instance Manager.
   • Search MuMu Multiplayer 12 in Windows.
2. Rename your current instance if already set up in the settings control.
   
3. Rename the new Instance using the settings icon.
   
4. Select New.
5. Select Create.
   
6. Name the new instance based on the site or a unique identifier.
7. Repeat the beginning installation steps from step 1 of inserting the Shift4 Dine APK.

Important Note

For live sites, delete the MuMu instance and use AirViewer via the Pax Store for remote access.

Installing Kitchen Display System with Mumu

The Kitchen Display System is more than a kitchen printer replacement. To show merchants the power of the Display, you can add it to your demo!

Please use this guide to add the Kitchen Display to Mumu.