Venue Connect Settings for Appetize

Description: Review how to configure Venue settings in Connect below.  

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Venue 

General

• Venue Image: An image can be uploaded here for the Venue's Mobile Ordering section. (Optional)
• Venue Name: The name of the Venue that will be displayed on all Reports and the Mobile App if applicable.
• Region: State where the venue is located.
• Venue Status: The venue must be open to take and complete orders. When the venue is closed, orders can not be taken.
• Time Zone: The time zone of the Venue.
• Training Mode: Enable to simulate real scenarios without charging credit cards for sales. 
• Is Test Venue: If the Venue is a Test Venue, Set it to "Yes."
• Currency: The currency the Venue accepts.
• Is Campus: If the Venue is on a College Campus, set it to 'Yes.'
• Tax Per Item: Enable if the venue will calculate tax by the value of each item.
• Enable Printing: Enable options for printing.
• Check Syncing: If the Venue will need to Check Syncing, set it to "Enabled."
• Allow Partial Tip Refund: If the Venue will need to allow partial tip refunds, set it to "Yes."
• Rounding Type: Use Price Rounding Methods to round sale prices to convenient numbers, such as Round up, Round down, Commercial, or Round up for charity/donation.
• Rounding Precision: Select the increment amounts for rounding price.
• Rounding Allowed Payment Type: Select the payment type used to round the amounts.
• Restaurant: If the venue is used as a Restaurant, Set it to "Enable."
• Event Based: Enable if the venue will use Events with Cash Management; Disable if Cash will be tracked without events.
• Enable Order Status Board: Enable if the venue will use Order Status Board; set it to "Yes."
• Address: Enter the physical address of the venue. 
• Phone Number: Enter a contact number for the venue.
• Display Name: Enter a display name if it differs from the Venue name.

Note for Training Mode: Turning Training Mode Off at the event's start is important. If any orders are taken in Training Mode during a live event, transactions will NOT be recorded.

Venue Inventory

• Track Inventory: If this venue will track inventory, Set it to "Yes."
• Add Inventory back on Refund: Enable if the stock should be added back to Inventory when processing a Refund.
• Cost After Receiving: Set the Cost of Goods to show the last price paid or the weighted average of the cost for past purchases.
• Auto-Calculate COGS: This will calculate the cost of goods for inventory automatically.
• Advance Feature: If this venue needs advanced features, Set it to "Enable."
• Disable Standsheet Adjustment (aka Perpetual Inventory): Enable to add an adjustment column within Stand sheets.
• True Up Default:  This will determine the default count value setting within the true-up module.
  • Current: This will pull the current on-hand values for the items at each location.
  • Required: Each item will require an inputted value before completing the True-Up
  • Zero: All on-hand counts will be reset to zero for the locations included in the True-Up event.
• Supplier Number: Determine if a Supplier Number is required when creating new Inventory items. 
• DUPLICATE TRANSFER DOCKET: This will determine if the Transfer docket will be duplicated.

Item Countdown

Item Countdown: Enable users to see sold-out items updated in real-time.

Bring Items to Par: If the venue needs to set a minimum amount of ingredients needed to meet the demand, Set it to "Yes."

Alcohol

• Alcohol Cutoff Time: The time alcohol should be cut off for all Vendors in the Venue.
  • It helps to automate the process but should not be relied upon exclusively.
• Alcohol: Disable to immediately cut off alcohol sales for all Vendors in the Venue.
  • Enable to allow Alcohol sales at all locations.

Reports

• Reports Based: Determine how Transactions uploaded after the event's day will be pulled into reports.
  • Date Taken: The transactions uploaded after the date of the sale will be reported on the date the transaction took place.
  • Date Completed: The transactions uploaded after the date of the sale will be reported on the date the transaction was completed.
• Analytics by Layout: Allows reports to reflect sales based on selected layout.
• Report Refund: This will determine how refunds will be reported within Connect. 
  
  • Date Refund: Refunds will be reported by the date the order was refunded. 
  • Date Order: Refunds will be reported by the order's date. 
• Ledger Reporting: Refunds will be reflected within the server totals for the day they are returned when enabled. 

User

• Username: The admin username that has access to the main Connect account for the venue.
• Email Address: The admin email address that has access to the main Connect account for the venue
• Old Password: The old password that was used. 
• Password: Enter a new password along with the old one to change the current.

Financial

• Please get in touch with your Account Manager or Appetize Support to edit Financial or Gateway information.

Skidata

• Skidata refers to the loyalty points feature that differs from venue to venue. 

Timeclock

• Appetize integrates directly with Humanity for employee time clock functionality. Please get in touch with your Account Manager for more information.

Twitter

This feature is no longer supported.

Items

• Required Tax For Item: If the venue wants the tax to be required, Set it to "Yes."

Extras

• Wristband PIN required: Enable if wristbands will require a PIN to process transactions.
• Use Loaded Ticket: Enable or disable the use of loaded tickets within the system. Please contact the Account Manager to input the loaded ticket information. 
• Complete Pending Orders: Select to complete any Pending Orders.
  • Note: This will only close Pending Orders at the KDS. It will not close Restaurant Mode orders that are pending awaiting the Tip entry.
• Support Email Address: When customers receive emailed receipts or place mobile orders, those emails will be routed to this email address. 
• Control PHP Mode: This feature is no longer supported.
• Day Start Time: Default reporting start time.
• Day End Time: Default reporting end time.
• Trim Alpha Characters From Stored QR Codes: It makes the QR code concise and delete extra characters from QR codes saved in the system. 
• Tip Tender Toggles: All of these toggles can determine if a tip method is available or not. 
• Blacklist Credit Cards: Cards can be blacklisted in the system and never be accepted due to declines, fraud, etc. 
• Interact Theme: Relates to the Interact Kiosk application.