Description: If your iPad screen is going dark when using the Guided Access feature, please complete the following steps to resolve this.
- Exit Guided Access by triple-clicking the home button and entering the pin.
Note: The guided access PIN may be different from the iPad lock screen PIN. - Update the iPad’s iOS to 12.1.1+.
- Touch the settings (cog) icon on the iPad's home screen and go to the General menu.
- In the Accessibility > Guided Access menu, turn on the Mirror Display Auto-Locksetting down at the bottom. This will mirror your Settings > Display & Brightness > Auto-Lock setting.
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Once Guided Access is re-enabled, the issue will not re-occur.
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