Appetize RMA Process

Description: Review the Appetize RMA Process below.

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APG Cash Drawer	Code	Elo Touch Solutions
If you have an APG cash drawer, follow these steps:   Contact APG and have the following information ready: Return Address (where to ship the repaired unit) Part Number Serial Number Explanation of the Issue(s) APG will provide an RMA number and shipping instructions. Create a shipping label. The label must include the RMA number. Send the product to the APG Repair Center.	If you have a Code product, follow these steps: Complete and submit the Support Form. In the Case Reason field, select Product Return (RMA). Code will send a confirmation email that includes the RMA number and the shipping instructions. Create a shipping label. The label must include the RMA number. Ship the product.	If you have an Elo product, follow these steps: Visit link. Complete and submit the RMA Authorization Form. Click here for instructions. Elo will send a confirmation email that includes the RMA number. Create a shipping label with the following info: Elo Touch Solutions RMA: RMA Number 2245 BRIGHTON HENRIETTA TOWN LINE RD ROCHESTER NY 14623-2705 Ship the product.
Contact Information APG Support Phone: [phone] Email: [e-mail] Warranty: Link	Contact Information Code Corporation RMA Team Phone: [phone], Option #2 Email: [e-mail]     Warranty: Link	Contact Information Elo Touch Solutions RMA Services Phone: [phone] Email: [e-mail] Warranty: Link

FreedomPay	Infinite Peripherals	Ingenico Group
If you have a FreedomPay device, follow these steps:   Complete the FreedomPay RMA Form. The following information must be included: Contact Information Device Type Serial Number Error Code Explanation of the Issue Email the RMA Form and photos of the hardware, including a photo of the serial number. FreedomPay will send a confirmation email with the RMA number and the shipping instructions. Create a shipping label. The label must include the RMA number. Ship the product.	If you have an Infinite Peripherals device, follow these steps:   Visit www.ipcmobile.com/support. Follow the steps in RMA Support Portal Instructions. Enter the serial number and the failure symptoms, or attach an Excel spreadsheet with the information. Infinite Peripherals will send a confirmation email. Infinite Peripherals will send a follow-up email after your request has been approved. The email will include the RMA number and shipping instructions. Create a shipping label. The label must include the RMA number. Ship the product. Notes: Customers will receive a repair report via email after devices are repaired. Customers must confirm that devices have been repaired and issues are resolved. To ship RMAs directly to the customer, include the customer’s FedEx/UPS shipping account number.	If you have an Ingenico Group device, follow these steps: Send an email to [e-mail]. The following information must be included: Part number, software loads, data packages, key injection requirements, and communication settings Serial Number Device error message or failure reason, if known Return address (where to ship the repaired unit) Ingenico will send a confirmation email with the ticket number. Ingenico will check the product warranty status. - For units in warranty, an RMA number will be provided within 24 business hours. - For units out of warranty, the warranty information and a repair quote will be sent via email. Create a shipping label. The label must include the RMA number. Ship the product.   Note: All units have a 1-year manufacturer warranty (unless an extended warranty was purchased).
Contact Information FreedomPay RMA / Tech Support Phone: [phone] Email: [e-mail] [e-mail]	Contact Information Johnson Ong Phone: [phone] x245 Email: [e-mail] Warranty: Link	Contact Information Jeni Moore Phone: [phone] Email: [e-mail] Warranty: Link

Samsung	Star Micronics	Touch Dynamic
If you have Samsung hardware, follow these steps:   For mail-in repairs, please call 1-400-SAMSUNG. Have the following information ready: Return Address (where to ship the repaired unit) Part Number Serial Number Explanation of the Issue(s) For walk-in repairs (New York / New Jersey Tri-state area only), follow link. Note: Unopened tablets can be returned within 30 days.	If you have a Star Micronics printer, follow these steps: Complete and submit the Technical Support Form. Star Micronics will send an email that includes the case number or IWRA (In-Warranty Repair Authorization) number for tracking purposes. A representative might request that you complete an IWRA (In-Warranty Repair Authorization) Form for each printer. The IWRA form(s) should be placed in the package before shipping. Create a shipping label. The label must include the IWRA number(s). Ship the product.	If you have Touch Dynamic hardware, follow these steps:   Complete and submit the RMA Request Form. Touch Dynamic will send an email which includes the RMA number and the shipping instructions. Create a shipping label. The label must include the RMA number. Ship the product. Notes: To check the status of an RMA: Link To contact Technical Support: Link
Contact Information Alan Cohen Phone: [phone] Email: [e-mail] Warranty: Link	Contact Information Matt Jarossi Phone: [phone] Email: [e-mail]     Warranty: Link	Contact Information Dennis Efimov Phone: [phone] Email:  [e-mail]     Warranty:  Link