Description: Learn about the various methods to contact support for assistance.
Appetize Enterprise Customer Support
The Support team is available 24 hours, 7 days a week, for 365 days of the year. The Client will have access to phone, email, and chat support delivered by 100% US-based specialists that are knowledgeable and courteous.
- 24-hour phone support
- Emails will automatically create support tickets
- Chat will allow clients to easily connect with technicians from within Appetize Connect
Knowledge Base
The Client will have access to a robust Knowledge Base that’s always accessible and searchable. Articles are monitored and updated as necessary to ensure the Client has the most up to date information and resources available.
- Appetize Knowledge Base URL
- Search for KB articles directly from the CMS knowledge//support widget
- Navigate to the HELP link within Connect
- Search for the help topic
- Click the link for the desired article and helpful KB with step by step images & instructions at your service.
Phone & Email Support
Email - help@venuenext.com
- 24x7 Support Coverage
- Emails automatically create support tickets
Phone - 877.559.4225
- Analysts based in the US
- Highly trained operations specialists
- Courteous & Knowledgeable
Chat Support
The chat feature will allow clients to connect with technicians easily from within Appetize Connect using their PC or mobile device.
- Once you’re logged into Connect, click the black Support widget
- Select your topic of discussion
- A Support Analyst will assist with your questions.
- The chat widget is available on Desktop and Mobile browsers.
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