Elavon Hardware Guide for Appetize

Description: Refer to the Elavon Hardware Guide below.

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Elavon Lane 3000 w/ Combox

The Elavon Lane 3000 has a network connection independent from the POS and uses a ComBox to facilitate communication. An umbilical cable is used to connect the ComBox to the Lane 3000 and the ComBox functions as a passthrough for the terminal’s ethernet connection. It is important that cables are connected appropriately, as the ComBox functions as a hub through which all connections are run.

Because the Lane has its own network connection, a static IP will need to be configured on both the Lane 3000 & POS  if DHCP is not active on the network.

Hardware / Cabling Needs

• Lane 3000
• ComBox (W/ Power Supply)
• Umbilical cable
• USB Ac to USB B cable
• Two LAN cables (One from Network Drop to Combox - One from ComBox to POS

Device Connection

• Connect Cables
• ETH from LAN (LAN Port)
• ETH to POS (ECR Port)
• USB to POS
• Umbilical Cable to Lane 3000
• Connect Power
• The ComBox will boot
• Link lights will be visible on both LAN & ECR Ports
• Lane 3000 will power on

Identify the Device Serial Number

Pressing the zero '0' key on the main menu will display the 8-digit portion of the S/N, which allows Elavon to target that device for download.

Note: This is NOT the same as any S/N stamped on the device.

This 8-digit S/N must be provided to the Elavon support team to request them to stage an updated build and/or settings for that specific reader. In addition, that S/N must be already known to the HEM download system.

First Time Boot Sequence

The device must initially log onto the network so that it can self-register with the download system before updates can be staged for the device.

1. Receive terminal from Elavon.
2. Allow the PIN Pad to boot normally.
3. From the Home screen, hold Pound (#) and yellow Clear key for 2 seconds to reboot.
4. When the screen says “Initializing,” Press the green Enter key. The top of the screen should say “Elavon Sub Menu.”
5. Press Enter again to Initiate IngEstate.
6. The PIN Pad will self-register its S/N with the Elavon HEM download host.
7. Press 0 to obtain the S/N, and send this to Elavon with a request to stage our Appetize app for download.
8. Receive confirmation from Elavon.
9. Perform the steps above to refresh from the staged download.

Network Settings

Initialization - IngEstate

1. From the Home screen, hold the Yellow + #buttons for 2 seconds to reboot or until device chirps.
2. When the screen says “INITIALIZATION,” press the green Enter button. The top of the screen will display “Elavon Sub Menu.”
3. From the sub menu, select Initiate Ingestate and press the green Enter button.
   • If the connection is active, the device will indicate that it has connected to the server and will download its latest configuration file.
   • If there is no connection, a message will be presented confirming the download could not be completed.

To View / Update Network Configuration

1. Reboot device.
2. Press the green circle when the device is on the initialization screen.
3. Select 2-Elavon Main Menu.
4. Enter the password - 5594225.
5. Select 0-Network Setup.
6. Change DHCP Value to 0 to enable Static IP.
7. Insert IP address configuration.
8. Select the red X button to exit the menu and prompt a save/reboot.

Link 2500 Wifi Configuration

To Access the Main Menu:

1. Reboot device.
2. Press the green circle when the device is on the initialization screen.
3. Enter the password - 5594225.

To Add Network:

1. Select Option 7 - Wireless.
2. Select Option 0 - Wifi Setup.
3. Select Scan Networks.
4. Select the desired WiFi network.
5. Enter the password.
6. Select Connect.

To Turn Wifi On/Off:

1. Select Option 7 - Wireless.
2. Select Option 0 - Wifi Setup.
3. Select Switch On or Switch Off.

To Forget a Wireless Network

1. Select Option 7 - Wireless.
2. Select Option 0 - Wifi Setup.
3. Select Advanced Options.
4. Select My Networks.
5. Choose network and select Forget.