Standing Orders in Suites for Appetize

Description: The Standing Order feature allows suite administrators to create orders and mass assign them to future events. Additionally, suite holders can simply select a reorder button to replicate an order they previously placed.

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Set Up Ordering Restrictions

Processing time for Standing Orders

Often times Standing Orders are placed prior to the season starting. The most common edits for Standing Orders are to delete the entire order for a specific event. Due to this common practice, there is a Process Standing Orders configuration to prevent kitchen production reports from being inflated with Standing Orders that may eventually be canceled/deleted. When a Standing Order is placed for events, they will not appear in kitchen production reports until after the processing time.

To configure the processing time:

1. Go to Connect > Suites > Settings.
2. Go to Order Management
3. Select the pencil icon under "Process Standing Orders."
4. Enter the number of days prior to an event that Standing Order should be consolidated into kitchen Production reports.

After a Standing Order is placed by a suite admin, a suite user can see this order when logged into the PreOrder Portal. The suite user can make edits to this order themselves prior to the PreOrder cutoff, as it appears as a regular PreOrder.  

When an edit is made to an individual order, it is no longer considered a Standing Order as it differs from the rest. This order is immediately processed and consolidated into kitchen production reports.  

Configure Time Restrictions for Reordering a PreOrder

When viewing a previous or upcoming order in the PreOrder Portal, a suite admin and/or suite user can now select "Reorder" to copy it to a future event.  

To set a restriction for reordering a past order:

1. Go to Connect > Suites > Settings.
2. Go to Order Management.
3. Select the pencil icon under "Restrict Reorders."
4. Enter the number of days after an event an order should no longer be available for reorder.

Create a Standing Order

To create a Standing Order:

1. Login to the PreOrder Portal as a Suite Administrator.
2. Select the suite account and suite user you wish to place a standing order for.
3. Select the suite user's name on the top right of the page and select Standing Orders.
4. Select Create Standing Order.
5. Name the Standing Order.
6. Select the event type for the order.
   • Depending on the event type selected, different items may be available.
7. Select the courses and items for the order.
8. Complete the user-defined options and select the payment method.
9. Select Place Order.

At this point an order has been created and saved but not yet applied to any events.

Assign Standing Orders to Events

To assign Standing Orders to events:

1. Select Assign Events to an existing Standing Order.
2. Select the suite/suites you wish to assign the order to, and a preview of available events will appear to the right.
   • When selecting multiple suites, the events available reflect the events that all selected suites are assigned to together and not individually.
     
3. Select Continue.
4. Select the event/events this order should be placed for.  
5. There is also a "Select All" button for a mass application of the order.
6. To the right is a view of the suite/suites this order is being applied.
   
   
7. Select Save.

Edit a Standing Order

Edit a Standing Order by clicking the Edit button. From here, you will be taken through the ordering process and can make all necessary changes. Updating a Standing Order will update all unprocessed orders.

Duplicate a Standing Order

To duplicate a Standing Order, simply click the Duplicate button. The system will generate a copy of the Standing Order.

From here, you can go through the editing process to make the necessary changes for this order.  

When a different event type is selected after items are associated with the order, some items may not be available. In this case, a notification will prompt notifying the user of the issue.