Re-Open POS Checklist for Appetize

Description: Follow this checklist to Re-Open POS systems for Appetize.

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Pre-Season Preparation Recommendations

Maintenance (min of 2 weeks prior to opening):

• Replace terminals that have been moved to storage to their respective stands and in-seat areas (if mobile).
• Confirm network connectivity
• Perform a Firmware Update and Enterprise Reset.
  
• Logon & test general functionality (sales, discounts, returns - try all media)
  • Make sure all peripherals are tested (printers, scanners, cash drawers, scales, etc.)
  • Make sure all payment types are tested (have a CC and a stored value account handy)
  • Refund all sales in order to zero reports out (for audit purposes)
• Review reports for accuracy and formatting

Training:

• An experienced Sys Op (local manager, supervisor, lead, etc.) should:
  • Re-train cashiers how to ring sales, discounts, etc. (all the things you just tested)
  • If using Inventory, review stand sheets with both ends (warehouse & stand leads)
  • Review closing of Events and reconciliation with BOH financial/accounting folks

If Adding Integrations or planning to use new (or new to you) modules:

• Add a minimum of 2 weeks lead time to your testing and maintenance plan (4-5 weeks total)
• Do the general maintenance and testing first (minimizes chasing of false positives).
• Optional but highly recommended: Contract with professional services to install, configure, and train your staff.
  • This is beneficial even if you’re simply adding the use of a new module (e.g. inventory, or restaurant mode, or kiosk)
    
    • Eliminates delays explaining things to Support.
    • Dedicates resources and prioritizes your configuration and training (vs. helpdesk who would be dealing with multiple customers and competing priorities)
    • Gives time back to local System Operators to deal with other non-POS startup tasks and issues
    • Safeguards customer/fan experience on opening day!!

Live Support:

• Book on-site support for opening day or any time it’s needed
  • Highly recommended during the re-start of a season
  • Subject to availability (book 6-8 weeks in advance - more if possible)
  • Contact your sales account manager or CSM for details
    

Printable Checklist