Refunds at the KDS for Appetize

Description: Review how to provide refunds on the KDS below.

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1. Log in to the KDS app using the associated Vendor (Expo or Parent) Account and click on Completed or Pending from the left side menu.
2. Select the item(s) or orders to refund by clicking on the white ticket.
3. Once the white ticket is selected, the order details will expand.
   • Option 1: To refund an Item or an entire order, click on Issue Refund at the bottom of the expanded ticket and then select Entire Order or Individual Item. 
   • Option 2: To refund each item one at a time, place a finger on the item name and swipe left for a refund button to appear. The refunded item will be highlighted in red. 

Note:

• A refund can be processed when the ticket's status is in Pending (yellow), In Process (blue), or Completed (green).
• Refunds can only be completed if using a Vendor KDS account. Refunds are not possible on a Subvendor login. 

Option 1:

Option 2: