Description: Review how to provide refunds on the KDS below.
- Log in to the KDS app using the associated Vendor (Expo or Parent) Account and click on Completed or Pending from the left side menu.
- Select the item(s) or orders to refund by clicking on the white ticket.
- Once the white ticket is selected, the order details will expand.
- Option 1: To refund an Item or an entire order, click on Issue Refund at the bottom of the expanded ticket and then select Entire Order or Individual Item.
- Option 2: To refund each item one at a time, place a finger on the item name and swipe left for a refund button to appear. The refunded item will be highlighted in red.
Note:
- A refund can be processed when the ticket's status is in Pending (yellow), In Process (blue), or Completed (green).
- Refunds can only be completed if using a Vendor KDS account. Refunds are not possible on a Subvendor login.
Option 1:
Option 2:
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