Custom Refunds in Activate Classic for Appetize

Description: After a transaction has taken place at a Merchandise/Retail terminal and a receipt has been issued with a barcode on it, a Custom Refund can be processed at any Merchandise terminal.

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Issue a Custom Refund

1. Locate the Custom Refund icon in the top right corner and select it to open the scanning feature.
2. Scan the barcode on the receipt with the refund needed.
3. The order will appear.
4. Confirm it is the correct order before proceeding.
5. Refund by item or the entire order.
6. The original order will remain on the original terminal marked as complete but the refund will be recorded in Connect and sales updated appropriately.

Note: This is only available on Android units currently.