Close/Deactivate a Venue in Connect for Appetize

Description: Review the procedure for closing or deactivating a venue in Connect below.

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Closing/Deactivating a Venue

Once the request has been received, follow the steps below in Connect.

1. Go to Settings > Venue and set the status to Closed.
   
2. Scroll down to the User section and update the Username so they can no longer use the default login. Add some characters to make it hard to hack.
   
   
3. Save the changes at the bottom of the page and ensure the green Success message comes up. 
4. Go to the Accounts page.
5. Select the Connect tab.
6. Open a Connect account.
7. Change Is Active to No and enter a new, unpredictable password.
   
   
8. Save the changes.
9. Repeat for each Connect account.

Once the Connect portions are complete, please review open/on-hold/recent tickets in Zendesk for the venue to see if any outstanding issues can be resolved. 

1. If there are open or on-hold tickets with bugs attached, silently close those.
2. If there are any open or pending tickets, send a follow-up or silently close, depending on the issue.
   • Please consult with Quinton or Bethany if there are any questions on how to handle them. 
3. If there are any recurring maintenance calendar events, delete all future events from the series.