SkyTab Menu Submission Guide

Description: Learn about the Menu Submission process for SkyTab POS.

---

Internal:

Agents may update up to five menu items per merchant during a single engagement. The agent should provide a brief training session to ensure the merchant understands how to add, edit, and remove items independently during the update. If the merchant requests more than five changes, the agent should help submit the updates through the designated form. All actions, including updates, training completion, and form submission, must be documented in the merchant’s case.

Note: Please use the SkyTab POS Menu Programming Request form to request help with your SkyTab POS menu needs. The [e-mail] email is no longer monitored, and emails sent there will receive an automated response directing them to the new form.

If you have made changes to your SkyTab menu after you have already been installed for 30+ days and would like Shift4 to complete the menu changes requested, please use the SkyTab POS Menu Programming Request form. 

If you have not installed yet please reach out to your Pre-Launch Specialist.
If you have installed within the last 30 days, please reach out to your Post-Launch Specialist.

Note: The team can not delete any existing items. If you require a whole new menu concept, we will need to work with you on getting a new MID assigned so we can start a new menu. This turnaround time is 2-3 weeks.

Acceptable Menu Formats:

• Customer Facing Menus 

  • Required: A note of what needs to be updated from that menu. 

    • Example: New Breakfast Items added, All prices changed, Add new Sandwich Department

• All item prices and descriptions should be visible.

• Acceptable formats are .pdf, .doc, .xlsx,.xls, .csv, and legible .png, .jpeg image files.

Any menus that do not have a customer-printed menu can be listed in an Excel spreadsheet or a Word document.

Use the POS Menu Import Template File.

Unacceptable Menu Formats:

• Online Ordering Links

• Online Ordering menu screenshots

• Pictures of an existing POS screen and layout

• .txt files

By submitting this form, you affirm that all the information provided is accurate to the best of your knowledge. SkyTab is a cloud-based system, and changes made to the menu will be reflected in the POS in real time. We process menu requests in the order they are received and aim for a turnaround time of 2-3 weeks; however, this cannot be guaranteed and depends on the request volume at the time. If we have any questions, you will be contacted via the email or phone number you provided. Please note that if a full menu reprogram is needed, a new Merchant ID (MID) will be issued, and access to the previous MID, including its reporting, may be lost.