Issue Voids on Retail POS for Dynamics 365

Description: When an order has not yet been completed, but a payment has already been authorized, you can perform the following steps to void the transaction for this order.

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Issuing Voids

1. To start, navigate to Current transactions to view the open order. 
    
2. Once there, select Actions and select Voids.
   
3. Highlight the payment you’d like to void and select Void Payment.
   
   Important: Please note that Void line and Void transaction will only perform order processing operations and do not affect the actual payment for the order. 
4. This will send a void request to the Shift4 Gateway for the transaction that was processed for this order.