Process a Customer Order with Tips on Device for Dynamics 365

Description: Learn how to process a customer order with tips on device for Dynamics 365.

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1. Locate and select the customer you would like to place an order for using the search bar at the top of the POS screen.
   

2. Select Add to sale.
   

3. Locate the item you would like to add to the order.
   

4. Select the appropriate options for the item if applicable. Once finished, select Add item.
   

5. Navigate to Actions and select the Credit card button.
   

6. From the Card Input drop down, select Swipe card, then press Enter.
   

7. Payment will begin processing to the dedicated device (Ingenico with UTG/PAX with BroadPOS Shift4).
   

8. The payment device will prompt the customer to enter a tip amount (tip prompt layout may differ depending on the device and integration you’re using).
   

9. Once the customer enters a tip and accepts the payment, the transaction will come back the POS with the tip included as a Charge to the order.
   

Note: Current version of the Shift4 Connector only supports tip on device. At this time there is no support for editing tips from the point-of-sale system.