Issue Refunds on Retail POS for Dynamics 365

Description: Learn how to issue refunds on Retail POS for Dynamics 365.

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Issuing Refunds

1. When the order has already been processed, you can locate the order that you are looking to return the payment for. One easy way to do this is by searching for the customer the order was placed for using their name.
   
2. Choose the proper customer for whom the order is being manipulated.
   
3. Scroll to find the "Order history" and select the order that needs to be returned.
   
4. From the Order Details screen, select Return.
   
5. Select the order you’re looking to return, and enter the quantity and reason for the return order.
   
6. Once finished, select Return to proceed to the next steps.
   
7. Select the Credit card button.
   
8. Select Swipe card from the dropdown, then press Enter.
   
9. The refund request will begin processing to the dedicated device (Ingenico with UTG or PAX with BroadPOS Shift4).