Perform a Full Refund in Lighthouse Business Manager Transactions Manager

Description: Learn how to perform a full refund in Lighthouse Business Manager (LBM) Transactions Manager.

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Pre-settlement transaction adjustments (Voids) halt the processing of the original transaction. Post-settlement transaction adjustments (Refunds) are processed using the original payment method in a new transaction. The Transaction and Ticket amount determines the refund amount. Additionally, refunds are exclusively issued back to the original form of payment.

By default, Admins have refund permissions, whereas LBM users are disabled for refund permissions. Visit Enable Refund Permissions in Lighthouse Business Manager to enable permissions.

To perform a full refund:

1. Locate a transaction or ticket from All Transactions in LBM.
2. Select Refund / Adjust.
   
3. Select Full Refund.
   
4. Select a Reason and add a comment (optional).
   
   
5. Select the Refund button to confirm the refund.