Perform a Tip/Fee Refund or Adjustment in Lighthouse Business Manager Transactions Manager

Description: Learn how to perform a tip refund or adjustment in Lighthouse Business Manager (LBM) Transactions Manager.

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Pre-settlement transactions tip adjustments update the original transaction before processing occurs.
Post-settlement transaction adjustments (Refunds) are processed using the original payment method in a new transaction. The original Transaction and Ticket Tip amount determines the maximum refund amount. Additionally, refunds are exclusively issued back to the original form of payment.

By default, Admins have refund permissions, whereas LBM users are disabled for refund permissions. Visit Enable Refund Permissions in Lighthouse Business Manager to enable permissions.

To perform a tip refund/adjustment:

1. Locate a transaction or ticket from All Transactions in LBM.
2. Select Refund / Adjust.
   
3. Select Tip/Fee Adjustment.
   
   
4. Select a Reason and add a comment (optional).
   
   
5. Input the refund amount (must be less than or equal to the original tip amount).
   
6. Select the Refund button to confirm the refund.