Change Business Information on Receipts for Shift4 Dine

Description: Learn about the troubleshooting process when the receipt print information (DBA Address, DBA Email, Phone Number, Website URL) needs to be updated for Shift4 Dine.

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Update Account Information

To update account information such as DBA address, DBA email, phone number, or Website URL, proceed to the Change Account Profile Information Using the Shift4 Dine Customer Hub article.

Note: It usually takes 24-48 hours for information to be updated on the account.

Account Information Failed to Update

If account information fails to update on the receipt prints after 48 hours have passed, proceed with the following steps:

1. Navigate to the Customer Hub and select Location > Overview.
   
2. Confirm the Account Information has been updated.
   • If account information still needs to be updated, it is either still in the process or the account information update has been done incorrectly.
   • If account information is updated in the location overview but is not on the receipt prints, reach out to Support after performing the End of Day (EOD) procedure to resolve this issue.

Remove or Change Website Link on the Receipt Prints

Note: The email must be sent from either the Owner’s or Business email address.

To change or remove a website URL link from the receipt prints, send an email to [e-mail]. The email has to contain MID, DBA, and a short explanation that the website URL link needs to be removed or changed. If the website URL link needs to be changed - include the correct website URL link.

Internal:
 

1. Review Perform an Android Clear Data for Shift4 Dine before performing clear data on the Workstations.
2. After performing clear data, reprint one of the completed tickets on each Workstation to confirm if the receipt print information has been updated.
3. If the issue persists, get the Log Files and Upload Database from the Workstation, and escalate to a Higher Tier Technician or POP Ticket.