PAX SP30 Setup Guide for Echo

Description: This article walks you through how to set up a PAX SP30 with an Echo. Specifically, the following topics are covered:

• Package Contents
• Hardware Installation
• Software Installation

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Package Contents

The SP30 device will be pre-loaded with the information needed for processing. You will receive one SP30 equipment package per terminal. The package includes:

• 1 TP-link switch
• 2 3ft Ethernet cables
• 1 PAX SP30 Device
• 1 PAX Power cord

Hardware Installation

The installation process begins with the TP-Link Switch.

• Connect the TP-Link Switch to power
• Remove the Ethernet cord from the back of your echo terminal
  • It is the 4th port from the left

• Plug the Ethernet cord into port 1 of the switch
• Connect one end of the included Ethernet cables into port 2, then connect the other end to the Echo
• Open the PAX device and connect it to power

• Connect one end of the second included Ethernet cable into port 3 on the switch, and the other end to the red port on the PAX

Next, the IP address will need to be found within the PAX device so that it can be entered into the Echo software.

1. Press the blue Function button (F) on the keypad.
2. Enter the password (MMDDYYYY) to get to the main menu.
3. Select 6 for Communication.
4. Enter the password (MMDDYYYY) to get to the Comm Options.
5. Select 7 for LAN Parameters.
6. Select 2 for IP Address.
7. Notate the IP address.
8. Press the green Enter key.
9. Press the Cancel button several times until you’re back on the main screen.

Software Installation

Now that the hardware installation is complete, the Echo software must be programmed so that it can communicate with the PAX SP30. All held transactions and End of Day records must be completed before beginning this process. Any transactions left in the system will not be able to be tendered using the SP30.

1. Once logged in, navigate to Manager > Settings > Hardware Settings > Pin Pad Settings.
   
2. Enter the IP address retrieved from the SP30 device into the first box without any of the unnecessary leading zeroes (Example: 172.016.009.053 becomes 172.16.9.53). The SP30 needs a nine-digit IP address. If there are zeroes at the end of the number, they remain (Example: 192.168.213.220). 
   
   Important: Make sure that the SP30 is on DHCP and then get the IP Address or the Echo will provide an error stating "FAILED due to already operate transaction." 
   
3. With the SP30 device connected and powered on (the SP30 must be on its home screen), use the Test Connection button to ensure the process is complete. The test message box will allow for modification of the message that is being sent to the SP30 as a test.
   
4. If the IP address has been entered correctly in the Echo software, the SP30 should light up and display the message programmed in the text box.
   1. Prompt For Tip On Device should be set to Yes to allow for all tender types to accept tips.
      
      Note: If Prompt For Tip On Device isn’t active, the user will not be able to take tips on Debit tendered transactions.
5. Next, navigate to Settings > General Settings.
   
6. Make sure the Accept Tips toggle is enabled / Yes.
   

On the SP30:

1. Press blue Function button (F) on the keypad.
2. Enter the Password ( MMDDYYYY) to access the main menu.
3. Select 6 for Communication.
4. Enter the password ( MMDDYYYY) and press enter to access Comm Option.
5. Select 7 for LAN Parameters.
6. Select 1 for LAN Type.
7. Select 2 for Static.
8. Cancel out to the main menu.

The PAX device is now ready for use. When taking credit transactions, instead of using the MSR attached to the Echo, the PAX will light up, asking for the tip information. 

At this point, customers can either tap with their phone for NFC (Apple, Google, Samsung, etc) or insert the card for EMV. Debit would be similar, but the user will need to enter their PIN.