Equipment Return Guide

Description: This article outlines the process for returning equipment based on different scenarios.

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Return Label Example

Locate Return Label

The equipment return process might differ depending on the equipment return scenario. Determine the matching scenario listed below for your specific situation.

Returning Equipment as Part of a Swap

If the equipment is being returned because the swap replacement arrived, proceed with the following steps:

1. A return label is typically included in the box with your replacement equipment.
2. Check your location's business email if the return label is missing from the box.
   Note: Check the spam folder if the return label is not in the inbox.

Returning Equipment Without a Swap

If the equipment is being returned without receiving a swap replacement, proceed with the following steps:

1. A return label will be sent to the location’s business email.
2. Print the label and attach it to the package.
   Note: Check the spam folder if the return label is not in the inbox.

Return Label is Missing

If you cannot locate the return label in your package or your email:

1. Contact your Sales Representative or Sales Office:
   • Request a new return label be resent to the location’s business email address.
   • Ensure that accurate contact details are provided to facilitate the process.
2. Follow Up:
   • Once you receive the new return label, print it out and continue with the equipment return steps outlined below.

Equipment Return Preparation

1. To prevent damage during transit, pack the equipment securely in the box it came in or a similar sturdy box.
2. Ensure that all accessories and cables are included.

Ship the Equipment

1. Attach the return label to the package.
2. Drop the package off at the nearest shipping location specified on the label.

Additional Tips

1. Always double-check that the return label is correctly attached to the package to avoid delays in processing.
2. Retain the shipping receipt for the record and tracking purposes.