Resolve Open Tickets "Amount Due: $0.00" Issue on SkyTab POS

What is causing this Issue?

Amount due $0.00 tickets
This issue will likely arise when the Print Receipt or No Receipt options are not selected after a payment, leading to automatic logout due to inactivity.

How do I resolve this Issue?

To address this issue, the Take Payment option must be selected again, followed by choosing either Print Receipt or No Receipt.

• The auto log-out settings can be adjusted on Manager > Settings > Business > General > Auto logout. Please consult the Configure Auto Logout Minutes on SkyTab POS article for more information. 
• Additionally, this can be configured per station on Manager -> Settings -> Hardware -> Set Station Specific Auto Logout. Please consult the Enable Auto Logout Per Station on SkyTab POS article for more information. 
   

To Prevent The Issue

1. Modify the “Printing Options” by navigating to Manager > Settings > Tickets. To resolve this issue, select either Do not print or Automatically print option.
   
2. If the tickets still appear with the amount due 0 with these changes, the issue might be related to the change due dialog window:
   
3. In this case, the “Automatically close change due dialog” setting needs to be adjusted on Manager > Settings > Business. It needs to be enabled and set to a lower time than the auto log out for the station.