Set Gratuity Calculation to Gross or Net on the Shift4 Dine Customer Hub or the Workstation

Description: Learn how to configure gratuities to calculate based on either the gross amount before discounts or the net amount after discounts in the Shift4 Dine Customer Hub or the Workstation.

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Overview

You can now configure gratuities to calculate based on either the gross check total (before discounts) or the net check total (after discounts). This flexible option helps businesses align gratuity calculations with their operational and customer service preferences. Gratuity settings can be adjusted in the Shift4 Dine Customer Hub or the Workstation.

Customer Hub Configuration

To configure gratuity calculations:

1. Log in to the Customer Hub.
2. Navigate to Shift4 Dine > Accounting > Gratuities.
3. Select an existing gratuity or create a new one.
   1. In the Discounts section, select the radio button to choose whether the gratuity should be calculated based on the Before Discount (Gross) or After Discount (Net) amount.
      
   2. Select Save.

Workstation Configuration

To adjust gratuity settings:

1. Log in to the Workstation.
2. Navigate to Manager > Settings > Accounting > Gratuities.
3. Select an existing gratuity or create a new one.
   1. In the Discount Calculation section, choose whether the gratuity should apply to the Before Discount (Gross) or After Discount (Net) amount.
      
   2. Tap Save.

How It Works

Before Discount (Gross):

The gratuity is calculated based on the original subtotal before any discounts are applied.

Example:

• Subtotal: $163.85
• Discounts: $40.99
• 20% Gratuity: $32.77 (calculated from $163.85)

Note: Taxes are not included in the gross calculation.

After Discount (Net):

The gratuity is calculated based on the discounted subtotal.

Example:

• Subtotal: $163.85
• Discounts: $40.99
• Net Total: $122.86
• 20% Gratuity: $24.57 (calculated from $122.86 net)

For additional information about the difference between Gross Sales and Net Sales, visit Financial Overview Gross vs Net Sales.