Take a Payment on SkyTab Air

Description: Learn how to take a payment using SkyTab Air. You'll learn how to process both cash and non-cash transactions, understand the difference between Employee Bank and Cash Drawer setups, and complete the payment workflow from an open ticket.

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Taking a Payment on SkyTab Air

Before You Begin

• If you haven't created a ticket yet, visit Create a New Ticket.
• For ticket updates before payment, visit the Ticket Functions Overview.

Supported Payment Types

SkyTab Air supports both cash and non-cash payment types.

• For non-cash payments, complete the transaction directly on the device.
• For cash payments, the process depends on the type of user:
  • Employee Bank users can complete the payment directly on the device.
  • Cash Drawer users will see the Cash button greyed out and a message that says:
    "Use POS Workstation."
    This means the transaction must be finalized at the POS terminal assigned to the drawer. The device does not handle the physical cash; only the drawer workstation does.
    • Not sure which one you are?
      If the Cash option is disabled during payment, you’re likely a Cash Drawer user and should complete the transaction at the terminal.

Steps to Take a Payment

1. Tap the Take Payment button on the open ticket.
   
2. On the Payment screen, choose a tender type: Cash, Credit Card, or Gift Card.
   
   
   
   • If you don’t see the Cash option enabled, you are signed in as a Cash Drawer user, and you need to go to your assigned terminal where the drawer is physically located, and complete the cash payment there. Employee Bank users will have the Cash button fully available.
     
3. Tap the Pay button.
   

When the payment is approved, tap Continue.

Note: Payments are always tendered in full.