Display Groups FAQs

What are Display Groups, and how are they different from Tags?

Display Groups are an enhanced replacement for the Tags feature in Shift4 Dine. They offer better menu organization and navigation, and allow for the creation of nested Subgroups. Unlike Tags, Display Groups are managed only in Shift4 Dine Customer Hub, not directly on the Workstation.

Do I need to manually migrate my existing Tags to Display Groups?

No. When your Shift4 Dine Workstation is updated to the Summer 2025 release (v1.117.x or higher), your existing Tags will automatically migrate to Display Groups in Shift4 Dine Customer Hub. You can review and edit the migrated groups as needed, but no manual recreation is required.

Where can I edit or manage Display Groups?

Display Groups can only be created, edited, and managed in Shift4 Dine Customer Hub under:
 Shift4 Dine Settings > Menu > Display Groups. They cannot be modified directly from the Shift4 Dine Workstation.

Can items belong to more than one Display Group?

Yes. Menu items can belong to multiple Display Groups or Subgroups, which helps build shortcuts or organize menus from different perspectives (e.g., by type, region, or popularity).

Are Display Groups available on Shift4 Duo or Online Ordering?

No. At this time, Display Groups are not supported on Shift4 Duo, Online Ordering, QR Pay, Kiosk, or third-party online ordering platforms.

Do Display Groups affect my existing Departments?

No. Display Groups do not replace Departments and can be used alongside them. Menu items will still retain their Department assignments.

What happens to my menu button colors? 

These settings will remain intact. Display Groups do not affect custom button colors.

What happens to my availability settings?

Display Groups do not inherit Department-level menu availability, but item-level menu availability is respected. Items set to a custom menu availability will be hidden or shown accordingly.

Note: The following applies only to pilot merchants on Shift4 Dine version 1.127.0 or later. If you are not part of this pilot, or your system has not yet updated to 1.127.0, your Display Groups will continue to appear regardless of whether they contain available items.

In addition, Display Groups themselves are hidden from the order entry screen when they contain no available items. If every item in a Group is unavailable for the current revenue center or time of day, the entire Group is hidden until at least one item becomes available again.

Why is one of my Display Groups missing from the order entry screen?

Note: Applies only to pilot merchants on Shift4 Dine version 1.127.0 or later.

Shift4 Dine hides Display Groups that have nothing available to order. A Group is hidden when it has no menu items assigned to it, or when all of its assigned items are currently unavailable based on item-level menu availability settings — for example, items restricted to a different revenue center, or items scheduled for a different time of day. The Group is still active in the Customer Hub; it is only hidden on the order entry screen when it has nothing available.

Do I need to set anything up to hide empty Display Groups?

Note: Applies only to pilot merchants on Shift4 Dine version 1.127.0 or later.

No. This behavior is automatic and requires no configuration in the Customer Hub or Multi-Location Management. It applies to the Workstation, Handheld, and Tablet.

What happens to a Parent Group if some of its Subgroups are empty?

Note: Applies only to pilot merchants on Shift4 Dine version 1.127.0 or later.

The Parent Group stays visible as long as at least one of its Subgroups still has an available item. Only the empty Subgroups are hidden. If every Subgroup under a Parent Group is empty, the Parent Group is also hidden.

Will a Display Group be hidden if its items are out of stock?

Note: Applies only to pilot merchants on Shift4 Dine version 1.127.0 or later.

No. Out of stock items — items with a tracking quantity of 0 — remain visible in the menu, and Groups containing them remain visible too. Only menu availability rules (revenue center restrictions and scheduled time windows) cause a Group to be hidden.

Is there a way to show all Display Groups, including empty ones?

Note: Applies only to pilot merchants on Shift4 Dine version 1.127.0 or later.

No. Unlike the Department's view, the Groups view does not have a "Show All" toggle, and one is not being added. If an item is not appearing where you expect it, review that item's menu availability settings in the Customer Hub.

What do I see if all of my Display Groups are hidden?

Note: Applies only to pilot merchants on Shift4 Dine version 1.127.0 or later.

The Groups tab remains available on the order entry screen, but appears empty. This usually means item-level menu availability is restricting every item for the current revenue center or time of day.

Why do I see different Groups than a coworker on another terminal?

Note: Applies only to pilot merchants on Shift4 Dine version 1.127.0 or later.

Display Group visibility is evaluated against the revenue center your terminal is assigned to. If two terminals are in different revenue centers, each shows only the Groups with items available in that revenue center. This is expected.

Can I reorder Display Groups and Subgroups?

Yes. You can drag and drop Groups and Subgroups into your preferred order within the Display Groups settings in the Customer Hub. This affects how the items appear during ordering.

Are items automatically organized alphabetically when a new item, group, or subgroup is added?

No. New items, groups, and subgroups are added to the bottom of their corresponding list.