Description: Learn what’s changed in the new Shift4 Dine Order Entry design across Workstation, Handheld, and Tablet. This update streamlines workflows, simplifies menus, and introduces a consistent, touch-friendly interface across all devices.
Notes:
- Availability may vary as this rolls out over the coming weeks.
- This feature is available only for merchants with at least one Handheld.
Section |
What You'll Find |
| FAQs | Answers to common questions about the new interface and functionality. |
| Shared Changes Across Devices | Universal layout updates, button changes, menu redesigns, and visual enhancements were applied across Workstation, Handheld, and Tablet. |
| Workstation Changes | Design updates specific to the Workstation for button layout, Fast Pay options, and Pre-Auth access. |
| Handheld Changes | Device-specific layout adjustments, action button placement, and an updated kebab menu for Handheld. |
| Tablet Changes | Tablet-optimized version of the Workstation layout with changes tailored for touch-first interaction. |
New Order Entry Design Overview
The Order Entry screen has been fully redesigned across all Shift4 Dine devices to deliver a faster, more intuitive experience. While each device type features subtle adjustments tailored to its screen size and use case, the core design elements remain consistent for a unified workflow.
FAQs
Which devices does this redesign affect?
All three core devices — Workstation, Handheld, and Tablet.
Will this require staff retraining?
The layout changes significantly, but workflows remain familiar. A short walkthrough is recommended.
Are any features removed?
No functionality is lost, just visually and structurally reorganized.
Will this delay order taking?
Quite the opposite. Early data shows improved completion times and fewer navigation taps.
Why was the Order Entry screen redesigned?
To improve speed, clarity, and touch performance across all devices. The updated layout simplifies menus and supports modern workflows.
Do I need to retrain staff on the new interface?
Minimal retraining is needed. While the interface looks different, the core functionality remains familiar and intuitive.
How do I log out or switch users now that the top bar is gone?
Log out and user options have moved to the kebab menu (⋮). This change reduces visual clutter and streamlines the header area.
Shared Changes Across Devices
Ticket Header Bar (New White Bar):
- Back Arrow: Replaces the Cancel button.
- Order Number & Table Name: Displayed clearly at the top.
- Print Icon: Quick access to print the ticket.
- Kebab Menu (⋮): Consolidated access to advanced options.
Dropdown Controls:
- Order Type
- Ticket Name
- Table Selection
Visual & Functional Enhancements:
- Blue header bar replaced with a white bar for a cleaner look.
- Gray bar removed: Employee name and logout options streamlined or relocated.
- Modernized icons: Clearer visual cues for easier navigation.
- Pinned Ticket Totals: Always visible totals at the bottom of the screen.
- Item List Scrolls Independently: Better visibility and smoother navigation.
- Long Press enhancements have been added to the “Send” button.
Updated Kebab Menu Options:
- Guest Selection
- Discounts
- Taxes
- Gratuities
- Special Requests
- Logout (when applicable)
Action Button Layout
- Send: Now appears on the left.
- Pay: Stays on the right.
- Cancel: Replaced by back arrow in header.
Device-Specific Layout Adjustments
Workstation
- “Send”, “Pay”, and “Pre-Auth” buttons at the bottom of the screen.
- “Fast Pay” options appear above action buttons.
- "Manage" is now found in the kebab menu.
- Pre-Auth remains available.
Handheld
- Action buttons are placed just below the redesigned header to improve accessibility on smaller screens.
- Pre-Auth button is currently not available.
- Kebab menu includes:
- Guest selection
- Special requests
- Print options
- Optimized for small screens and mobile handling.
Tablet
- Shares the Workstation layout but is fully optimized for tablet use.
- Optimized for touch use.
- Same button placement and workflows as Workstation.
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