Disable USB Sleep Settings

Description: Learn how to disable USB Sleep Settings so USB Ports are not turned off when the computer goes to sleep or the USB Port is left unused for a specific amount of time. This can cause various connection issues for USB-connected PIN Pad devices. 

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To disable the USB Sleep Settings, follow the instructions listed below:

Windows 10:

1. Navigate to Control Panel > Hardware and Sound > Power Options > Edit Power Plan. 
   
   
2. Select Restore default settings for this plan.
   
3. A message displays to confirm if you are sure you want to restore the default settings. Select Yes.
   
4. Select Change advanced power settings.
   
5. Expand the USB Settings drop-down.
6. Expand the USB selective suspend setting drop-down.
   
7. Select Disabled and Apply/OK the settings.

Below Windows 10:

1. Navigate to Control Panel > Hardware > Power Options > Edit Plan Settings.
2. Select Restore default settings for this plan.
3. Expand the USB Settings drop-down.
4. Expand the USB selective suspend setting drop-down.
5. Select Disabled and Apply/OK the settings.