Configure the Customer-Facing Display on SkyTab POS (United States/Canada/Ireland/United Kingdom)

Description: Learn how to set up and configure the Customer-Facing Display (CFD) and specify the correct payment device on your SkyTab POS to ensure accurate customer interaction and payment processing.

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Note: If you haven’t yet installed your Customer-Facing Display (CFD), Install and Connect the Customer-Facing Display first before configuring it in the POS system.

Enable the CFD on SkyTab POS

1. On SkyTab POS, go to Manager > Settings > Hardware > Customer Display.
   
2. Select Enable Remote Display.
3. The default values should be:
   • IP: 127.0.0.1
   • Customer Display Port: 65105
   • POS Port: 65107
     Select the desired field and enter the correct value if the current value is incorrect.
4. Select Save.

Specify the Payment Device

1. Go to Manager > Settings > Hardware > Payment Devices and select the dropdown for "Payment Device."
   
2. Select External PIN Pad if you are using an external PIN Pad, or Onboard Reader if you are using L1400 or CFD to take payments.
   
3. Select Ok and then Save.

Internal:

United States

CFD Troubleshooting

When installing the CFD and are unable to go past the QR Code screen to show the business name or splash screen, try the following steps:

1. If the CFD is docked, reseat it. If it’s connected by cable, re-plug it on both ends.
2. Check if Wi-Fi is disabled in the Android settings on the CFD.
3. There are no ports listed in the CFD device settings.
   
4. Make sure that applications and firmware versions are on the Gold Standard version.
5. Restart the CFD with the power button.
6. Disable/Enable the CFD in Manager > Settings > Hardware > Customer Display.
7. Force Stop the SkyTab POS Application.

Push A3700 BroadPOS Lite Template

1. On the Terminal Details screen, select the Push Task button at the top left of the screen.
   
2. On the Push Task screen, select the green +Push App button at the top right.
   
3. To push the CFD template to the device, do the following:
   1. Check the Shift4 Gold Standard Matrix Guide under SkyTab POS > United States > Customer Facing Display (A3700) to find the latest template.
   2. Select the Push Template button at the top left of the window.
   3. Type in the template name in the search bar on the top right of the screen.
   4. Select the template from the list and select OK.
      
   5. On the Push Task Configuration screen, select the Shift4 section.
      
   6. Scroll to the Merchant Parameters section and paste the access token into the "Access Token" section.
      
   7. Scroll down and select the Save and Next buttons at the bottom right of the screen.
      
   8. Set the Force Update toggle ON and select the green Activate button.
      
   9. It could take some time, depending on the merchant’s internet connection. If the file build push is successful, it will show a green checkmark as "Completed" in the PAXSTORE.
      

Push BroadPOS Manager Application

1. Navigate to Terminal Details > Push Task > App and select the green +Push App button at the top right of the screen.
   
2. On the Add Push App window, do the following:
3. Check the Shift4 Gold Standard Matrix Guide under SkyTab POS > United States > Customer Facing Display (A3700) to find the latest BroadPOS Manager application.
4. Select the App button at the top left of the window.
5. Enter the “BroadPOS Manager” keyword into the search bar at the top right of the window and select the Enter button.
6. Select the BroadPOS Manager application version that you found in the Gold Standard Matrix.
7. Select the green OK button.
   
8. Set the Force Update toggle ON and select the green Activate button.
   
9. It could take some time, depending on the merchant’s internet connection. If the file build push is successful, it will show a green checkmark as "Completed" in the PAXSTORE.
   

Push RKI

Before pushing the RKI, verify that it was not already pushed by following the Verify Remote Key Injection guide.

1. Navigate to Terminal Details > Push Task > RKI and select the green +Push RKI button at the top right of the screen.
   
2. Select the View All button on the right side of the screen.
   
3. Select the Shift4_P2Pe template and select the green OK button at the bottom right of the screen.
   
4. On the Add Push RKI window, select the green OK button.
   
5. On the Push Task Configuration screen, select the green Activate button.
   

It could take some time, depending on the merchant’s internet connection. If the RKI push is successful, it will show a green checkmark as "Completed" in the PAXSTORE.

Date & Time Settings

1. Remote into CFD (A3700) via AirViewer, select 10 times in the top right corner of the screen.
   
2. On the Advanced Menu screen, enter the pin code, which is the current date in MMDDYYYY format, and select the blue checkmark button on the bottom right of the screen.
   Note: Use the left mouse button when entering the password.
   
3. On the Advanced menu, select the Android Settings option.
   
4. Scroll down to the bottom under settings until you see the System button, and select it. Afterward, select Date & time.
   
5. If you notice that it’s set to the incorrect time zone, disable the Automatic time zone setting and choose Select time zone.
   
6. Select the Region and type in the region of the location: United States.
   
7. Select System and enable Automatic time zone.
   

Confirm Gold Standard Versions

Check the Gold Standard under SkyTab POS > United States > Customer Facing Display (A3700) and verify that BroadPOS Lite, BroadPOS Manager, Customer Display, and Firmware are all up to date. If any are outdated, they must be updated.

Important: Make sure that the Customer Display application is up to the US’s Gold Standard version so that everything will work without any issues.

Test Payment

Once the POS system has a CFD configured, log in to SkyTab POS with a PIN. Then, touch Order and run the test transaction on the POS Terminal. When it is completed, make sure that the payment is in the Sale Status in the Lighthouse Transaction Manager or Global Payments Merchant Portal.

Canada

CFD Troubleshooting

1. When installing the CDS and are unable to go past the QR Code screen to show the business name or splash screen, try the following steps:
2. If the CFD is docked, reset it. If it’s connected by cable, re-plug it on both ends.
3. Check if Wi-Fi is disabled in the Android settings on the CFD.
4. There are no ports listed in the CFD device settings.
    
5. Make sure that applications and firmware versions are on the Gold Standard version.
6. Restart the CFD with the power button.
7. Disable/Enable CFD in Manager > Settings > Hardware > Customer Display.
8. Force Stop the SkyTab POS Application.

Push A3700 BroadPOS Lite Template

1. On the Terminal Details screen, select the Push Task button at the top left of the screen.
   
2. On the Push Task screen, select the green +Push App button at the top right.
   
3. To push the Customer Facing Display template to the device, do the following:
   1. Check the Shift4 Gold Standard Matrix Guide under SkyTab POS > Canada > Customer Facing Display (A3700) to find the latest template.
   2. Select the Push Template button at the top left of the window.
   3. Type in the template name in the search bar on the top right of the screen.
   4. Select the template from the list and select OK.
      
   5. On the Push Task Configuration screen, select the Shift4 section.
      
   6. Scroll to the Merchant Parameters section and paste the access token into the "Access Token" section.
      
   7. Scroll down and select the Save and Next buttons at the bottom right of the screen.
      
   8. Set the Force Update toggle ON and select the green Activate button.
      
   9. It could take some time, depending on the merchant’s internet connection. If the file build push is successful, it will show a green checkmark as "Completed" in the PAXSTORE.
      

Push BroadPOS Manager Application

1. Navigate to Terminal Details > Push Task > App and select the green +Push App button at the top right of the screen.
   
2. On the Add Push App window, do the following:
3. Check the Shift4 Gold Standard Matrix Guide under SkyTab POS > Canada > Customer Facing Display (A3700) to find the latest BroadPOS Manager application.
4. Select the App button at the top left of the window.
5. Enter the “BroadPOS Manager” keyword into the search bar at the top right of the window and select the Enter button.
6. Select the BroadPOS Manager application version that you found in the Gold Standard Matrix.
7. Select the green OK button.
   
8. Set the Force Update toggle ON and select the green Activate button.
   
9. It could take some time, depending on the merchant’s internet connection. If the file build push is successful, it will show a green checkmark as "Completed" in the PAXSTORE.
   

Push RKI

Before pushing the RKI, verify that it was not already pushed by following the Verify Remote Key Injection guide.

1. Navigate to Terminal Details > Push Task > RKI and select the green +Push RKI button at the top right of the screen.
   
2. Select the View All button on the right side of the screen.
   
3. Select the Shift4_Canada_PIN_Slot1_DATA_Slot2 template and select the green OK button at the bottom right of the screen.
   
4. On the Add Push RKI window, select the green OK button.
   
5. On the Push Task Configuration screen, select the green Activate button.
   

It could take some time, depending on the merchant’s internet connection. If the RKI push is successful, it will show a green checkmark as "Completed" in the PAXSTORE.

Date & Time Settings

1. Remote into CFD (A3700) via AirViewer, select 10 times in the top right corner of the screen.
   
2. On the Advanced Menu screen, enter the pin code, which is the current date in MMDDYYYY format, and select the blue checkmark button on the bottom right of the screen.
   Note: Use the left mouse button when entering the password.
   
3. On the Advanced menu, select the Android Settings option.
   
4. Scroll down to the bottom under settings until you see the System button, and select it. Afterward, select Date & time.
   
5. If you notice that it’s set to the incorrect time zone, disable the Automatic time zone setting and choose Select time zone.
   
6. Select the Region and type in the region of the location: Canada.
   
7. Select System and enable Automatic time zone.
   

Confirm Gold Standard Versions

Check the Gold Standard under SkyTab POS > Canada > Customer Facing Display (A3700) and verify that BroadPOS Lite, BroadPOS Manager, Customer Display, and Firmware are all up to date. If any are outdated, they must be updated.

Important: Make sure that the Customer Display application is up to Canada’s Gold Standard version so that everything will work without any issues.

Test Payment

Once the POS system has a CFD configured, log in to SkyTab POS with a PIN. Then, touch Order and run the test transaction on the POS Terminal. When it is completed, make sure that the payment is in the Sale Status in the Lighthouse Transaction Manager or Global Payments Merchant Portal.

Ireland

CFD Troubleshooting

When installing the CFD and are unable to go past the QR Code screen to show the business name or splash screen, try the following steps:

1. If the CFD is docked, reseat it. If it’s connected by cable, re-plug it on both ends.
2. Check if Wi-Fi is disabled in the Android settings on the CFD.
3. There are no ports listed in the CFD device settings.
    
4. Make sure that applications and firmware versions are on the Gold Standard version.
5. Restart the CFD with the power button.
6. Disable/Enable CFD in Manager > Settings > Hardware > Customer Display.
7. Force Stop the SkyTab POS Application.

Push A3700 BroadPOS Lite Template

1. On the Terminal Details screen, select the Push Task button at the top left of the screen.
2. On the Push Task screen, select the green +Push App button at the top right.
3. To push the CFD template to the device, do the following:
   1. Check the Shift4 Gold Standard Matrix Guide under SkyTab POS > UK/EU > Customer Facing Display (A3700) to find the latest template.
   2. Select the Push Template button at the top left of the window.
   3. Type in the template name in the search bar on the top right of the screen.
   4. Select the template from the list and select OK.
       
   5. On the Push Task Configuration screen, select the Shift4 section.
   6. Scroll to the Merchant Parameters section and paste the access token into the "Access Token" section.
      
   7. Select the Region section from the top menu and do the following:
      • Deployment Region: Lithuania
      • Primary Display Language: English-UK
   8. Scroll down and select the Save and Next buttons at the bottom right of the screen.
      
   9. Set the Force Update toggle ON and select the green Activate button.
   10. It could take some time, depending on the merchant’s internet connection. If the file build push is successful, it will show a green checkmark as "Completed" in the PAXSTORE.

Push BroadPOS Manager Application

1. Navigate to Terminal Details > Push Task > App and select the green +Push App button at the top right of the screen.
2. On the Add Push App window, do the following:
3. Check the Shift4 Gold Standard Matrix Guide under SkyTab POS > UK/EU > Customer Facing Display (A3700) to find the latest BroadPOS Manager application.
4. Select the App button at the top left of the window.
5. Enter the “BroadPOS Manager” keyword into the search bar at the top right of the window and select the Enter button.
6. Select the BroadPOS Manager application version that you found in the Gold Standard Matrix.
7. Select the green OK button.
    
8. Set the Force Update toggle ON and select the green Activate button.
9. It could take some time, depending on the merchant’s internet connection. If the file build push is successful, it will show a green checkmark as "Completed" in the PAXSTORE.

Push RKI

Before pushing the RKI, verify that it was not already pushed by following the Verify Remote Key Injection guide.

1. Navigate to Terminal Details > Push Task > RKI and select the green +Push RKI button at the top right of the screen.
2. Select the View All button on the right side of the screen.
   
3. Select the Shift4_CBDK_PIN_Slot1_Data_Slot2 template and select the green OK button at the bottom right of the screen.   
4. On the Add Push RKI window, select the green OK button.
5. On the Push Task Configuration screen, select the green Activate button.

It could take some time, depending on the merchant’s internet connection. If the RKI push is successful, it will show a green checkmark as "Completed" in the PAXSTORE.

Date & Time Settings

1. Remote into CFD (A3700) via AirViewer, select 10 times in the top right corner of the screen.
2. On the Advanced Menu screen, enter the pin code, which is the current date in MMDDYYYY format, and select the blue checkmark button on the bottom right of the screen.
   Note: Use the left mouse button when entering the password.
    
3. On the Advanced menu, select the Android Settings option.
    
4. Scroll down to the bottom under settings until you see the System button, and select it. Afterward, select Date & time.
5. If you notice that it’s set to the incorrect time zone, disable the Automatic time zone setting and choose Select time zone.
6. Select the Region and type in the region of the location: Ireland.
       
7. Select System and enable Automatic time zone.    

Confirm Gold Standard Versions

Check the Gold Standard under SkyTab POS > UK/EU > Customer Facing Display (A3700)  and verify that BroadPOS Lite, BroadPOS Manager, Customer Display, and Firmware are all up to date. If any are outdated, they must be updated.

Test Payment

Once the POS system has a CFD configured, log in to SkyTab POS with a PIN. Then, select Order and run the test transaction on the POS Terminal. Once completed, verify that the payment has both "Captured" and "Sale" by following the steps below:

1. Navigate to the Transactions section.
   1. Log in to Lighthouse Business Manager.
   2. Select Transactions.
   3. Select All Transactions.
      
2. Confirm that you can locate the transaction with the status "Captured" and "Sale."
   Note: Please allow a couple of minutes for the information to sync up.
   

If the transaction doesn’t appear in Lighthouse Business Manager, you can use the Search for an Account and Access Insights in EU Salesforce or LBM 2.0 guide, or give it a little more time.

United Kingdom

CFD Troubleshooting

When installing the CFD and are unable to go past the QR Code screen to show the business name or splash screen, try the following steps:

1. If the CFD is docked, reseat it. If it’s connected by cable, re-plug it on both ends.
2. Check if Wi-Fi is disabled in the Android settings on the CFD.
3. There are no ports listed in the CFD device settings.
    
4. Make sure that applications and firmware versions are on the Gold Standard version.
5. Restart the CFD with the power button.
6. Disable/Enable CFD in Manager > Settings > Hardware > Customer Display.
7. Force Stop the SkyTab POS Application.

Push A3700 BroadPOS Lite Template

1. On the Terminal Details screen, select the Push Task button at the top left of the screen.
2. On the Push Task screen, select the green +Push App button at the top right.
3. To push the CFD template to the device, do the following:
   1. Check the Shift4 Gold Standard Matrix Guide under SkyTab POS > UK/EU > CFD (A3700) to find the latest template.
   2. Select the Push Template button at the top left of the window.
   3. Type in the template name in the search bar on the top right of the screen.
   4. Select the template from the list and select OK.
       
   5. On the Push Task Configuration screen, select the Shift4 section.
   6. Scroll to the Merchant Parameters section and paste the access token into the "Access Token" section.
   7. Scroll down and select the Save and Next buttons at the bottom right of the screen.
   8. Set the Force Update toggle ON and select the green Activate button.
   9. It could take some time, depending on the merchant’s internet connection. If the file build push is successful, it will show a green checkmark as "Completed" in the PAXSTORE.
       

Push BroadPOS Manager Application

1. Navigate to Terminal Details > Push Task > App and select the green +Push App button at the top right of the screen.
2. On the Add Push App window, do the following:
3. Check the Shift4 Gold Standard Matrix Guide under SkyTab POS > UK/EU > CFD (A3700) to find the latest BroadPOS Manager application.
4. Select the App button at the top left of the window.
5. Enter the “BroadPOS Manager” keyword into the search bar at the top right of the window and select the Enter button.
6. Select the BroadPOS Manager application version that you found in the Gold Standard Matrix.
7. Select the green OK button.
    
8. Set the Force Update toggle ON and select the green Activate button.
   
9. It could take some time, depending on the merchant’s internet connection. If the file build push is successful, it will show a green checkmark as "Completed" in the PAXSTORE.
   

Push RKI

Before pushing the RKI, verify that it was not already pushed by following the Verify Remote Key Injection guide.

1. Navigate to Terminal Details > Push Task > RKI and select the green +Push RKI button at the top right of the screen.
2. Select the View All button on the right side of the screen.
3. Select the Shift4_CBDK_PIN_Slot1_Data_Slot2 template and select the green OK button at the bottom right of the screen. 
4. On the Add Push RKI window, select the green OK button.
5. On the Push Task Configuration screen, select the green Activate button.

It could take some time, depending on the merchant’s internet connection. If the RKI push is successful, it will show a green checkmark as "Completed" in the PAXSTORE.

Date & Time Settings

1. Remote into CFD (A3700) via AirViewer, select 10 times in the top right corner of the screen.
2. On the Advanced Menu screen, enter the pin code, which is the current date in MMDDYYYY format, and select the blue checkmark button on the bottom right of the screen.
   Note: Use the left mouse button when entering the password.
    
3. On the Advanced menu, select the Android Settings option.
    
4. Scroll down to the bottom under settings until you see the System button, and select it. Afterward, select Date & time.
5. If you notice that it’s set to the incorrect time zone, disable the Automatic time zone setting and choose Select time zone.
6. Select the Region and type in the region of the location: United Kingdom.
7. Select System and enable Automatic time zone.    

Confirm Gold Standard Versions

Check the Gold Standard under SkyTab POS > UK/EU > CFD (A3700)  and verify that BroadPOS Lite, BroadPOS Manager, Customer Display, and Firmware are all up to date. If any are outdated, they must be updated.

Test Payment

Once the POS system has a CFD configured, log in to SkyTab POS with a PIN. Then, select Order and run the test transaction on the POS Terminal. Once completed, verify that the payment has both "Captured" and "Sale" by following the steps below:

1. Navigate to the Transactions section.
   1. Log in to Lighthouse Business Manager.
   2. Select Transactions.
   3. Select All Transactions.
      
2. Confirm that you can locate the transaction with the status "Captured" and "Sale."
   Note: Please allow a couple of minutes for the information to sync up.
   

If the transaction doesn’t appear in Lighthouse Business Manager, you can use the Search for an Account and Access Insights in EU Salesforce or LBM 2.0 guide, or give it a little more time.