Enable Tip Hints and Digital Receipts on SkyTab Air

Description: Learn to set up a printer, enable Tip Hints, and verify Digital Receipts for each SkyTab Air device after onboarding.

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Step 1: Create a New Printer for Your Air Device

1. On a workstation POS (fixed terminal), navigate to Manager > Settings > Hardware > Printers/KDS > Add New Device.
   
2. In the Add New Device window:
   
   1. Name the printer something that corresponds to the Air device (e.g., Air #1, Air #2).
   2. Enter the Printer IP address if network-based (e.g., 192.168.1.201). 
      • To locate your printer’s IP address, power off the receipt printer, and then hold down the up arrow (feed), then power it back on. The IP prints on a slip with configuration details.
   3. If using a USB printer, toggle to USB instead.
   4. Select the Device Model (e.g., Epson TM-M30 as shown in the example).
   5. Set Device will be used for: Printing Receipts
   6. Set the Assigned Station to match the Air device’s number or name.
      Note: To find this value, tap the SkyTab logo five times quickly on the login screen. The device name/number is displayed at the top of the next menu.
3. Select Save to create the printer.
4. Repeat for each Air device you are enabling, adjusting the Name, IP/USB setting, and Assigned Station as needed.

Step 2: Configure Tip Hints for the Air Device

1. Open the Tip Hints tab for the saved printer.
   
2. Choose one of the following options:
   
   • If Global Tip Hints were established during onboarding (or in the Lighthouse portal), they will appear here automatically. 
   • If you prefer to set custom values (or no Global Tip Hints exist), toggle Override Tip Hints on and enter custom percentages.
3. Ensure these settings are enabled:
   
   • Show Tip Hints
     
   • Guest Check Receipt
     
   • Transaction Receipt
     
   • Credit Slip
     
4. Select Save.

Step 3: Verify Digital Receipts

Once the printer and Tip Hints are set up, Digital Receipts are automatically enabled.

For more information on managing Digital Receipts, visit the Digital Receipts FAQs.

Printer Flexibility Tips

Even after setting up a printer for your Air device, employees can choose a different printer for guest checks and receipts if needed. Options include:

• • Their employee record (Default Tableside Printer value)
  • The login prompt when starting a shift
  • The kebab menu (three dots) on any open check

This allows employees to adjust printing on a per-shift or per-check basis without affecting the main Air printer setup.