Digital Receipts FAQs

What are the business benefits of offering digital receipts?

Digital receipts streamline the checkout experience while providing long-term value. Key benefits include:

• Faster checkout: No need to wait for printed receipts
• Eco-friendly: Reduces paper waste and printer maintenance

How do digital receipts improve guest checkout?

Guests can choose to receive a receipt via text, email, print, or no receipt. When they choose text or email, they enter their contact info (or confirm pre-filled details) and tap "Submit," no waiting for paper, and the receipt is sent instantly.

For a full walkthrough of the guest selection flow, visit the Guest Digital Receipt Selection on SkyTab POS Devices article.

Can staff still provide a printed receipt?

Yes. Guests still have the option to select "Print Receipt" if they prefer a physical copy.

What are typical use cases for digital receipts?

• Table service: Servers hand a SkyTab Air or Glass to the guest, who selects their preferred receipt option directly on the device.
• Quick service/counter: The cashier inputs the guest’s phone number or email using the POS user interface.
• Repeat customers: Previously saved contact info is auto-filled for faster checkout and improved accuracy.

How do staff handle digital receipts on different SkyTab devices?

It depends on the device and how the server presents the receipt options. On mobile devices like SkyTab Air and Glass, the guest may interact directly. On a stationary POS like the workstation, the server enters the contact information.

Do I need to configure anything to enable digital receipts?

No. Digital receipts are automatically enabled on supported SkyTab devices, but if you prefer not to use them, you can turn them off in Manager > Settings > Business > enable Digital Receipts (on/off).

Which SkyTab devices currently support digital receipts?

• SkyTab Air
• SkyTab Glass
• SkyTab POS (server-side only)
• Customer-Facing Display (Note: In Pilot.)

For full details on device compatibility and how guests interact with each, visit the Digital Receipt Support on SkyTab POS Devices article.

Do guests interact with every SkyTab device the same way for digital receipts?

No. On SkyTab Air and Glass, the server may hand the device to the guest to enter their information. On the POS Workstation, the server typically enters the guest’s phone number or email. On the Customer-Facing Display (CFD), guests will be able to enter their own information directly.

How can staff encourage guests to choose digital receipts?

• Let guests know their info will be saved for faster checkout next time.
• Mention the environmental benefits of skipping paper
• Explain that receipts are delivered instantly to their phone or inbox
• Ensure staff are trained to accurately enter contact details when needed