Handheld Guide to Printer Setup, Tip Hints, and Digital Receipt Verification

Description: Learn to set up a printer, enable Tip Hints, and verify Digital Receipts for each Handheld after onboarding.

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Availability: United States, Australia, Canada

Step 1: Create a New Printer for Your Handheld

1. On the Workstation, navigate to Manager > Settings > Hardware > Printers/KDS > Add New Device.
2. In the Add New Device window:
   1. Name the printer something that corresponds to the Handheld (e.g., Handheld #1, Handheld #2).
   2. Enter the Printer IP address if network-based (e.g., 192.168.1.201). 
      • To locate your printer’s IP address, power off the receipt printer. Hold down the up arrow (feed), then power it back on. The IP prints on a slip with configuration details.
   3. If using a USB printer, toggle to USB instead.
   4. Select the Device Model (e.g., Epson TM-M30 as shown in the example).
   5. For "Device will be used for" select Printing Receipts.
   6. Set the Assigned Station to match the Handheld’s number or name.
      Note: To find this value, tap the logo five times quickly on the login screen. The device name/number is displayed at the top of the next menu.
3. Select Save to create the printer.
4. Repeat for each Handheld device you are enabling, adjusting the Name, IP/USB setting, and Assigned Station as needed.

Step 2: Configure Tip Hints for the Handheld

1. Open the Tip Hints tab for the saved printer.
   
2. Choose one of the following options:
   • If Global Tip Hints were set up during onboarding (or in the Shift4 Dine Customer Hub), they will appear here automatically. 
   • If you prefer to set custom values (or no Global Tip Hints exist), toggle Override Tip Hints on and enter custom percentages.
3. Ensure these settings are enabled:
   • Show Tip Hints
   • Guest Check Receipt
   • Transaction Receipt
   • Credit Slip
4. Select Save.

Step 3: Verify Digital Receipts

Once the printer and Tip Hints are set up, Digital Receipts will be available automatically.

For more information on managing Digital Receipts, visit the Digital Receipts FAQs.

Printer Flexibility Tips

Even after setting up a printer for your Handheld device, employees can choose a different printer for guest checks and receipts if needed. Options include:

• Their employee record (Default Tableside Printer value)
  • Each employee can have a Default Tableside Printer associated with their profile. This printer is used when no printer is selected at login.
  • In the current release, some printer‑related options are automatically managed by the system and may not appear on your user interface.
  • The behavior described above for A6630 reflects these system-managed default settings.
• The login prompt when starting a shift
  • On Handheld (A6630), this prompt remembers and shows the last selected printer from the previous shift.
• The kebab menu (three dots) on any open check
  • From an open check in Order Entry, tap the kebab menu (…) and select Printer to change where that check’s guest check or receipt prints.
  • This change applies to that check/shift and does not permanently change the device’s overall printer setup.

This allows employees to adjust printing on a per-shift or per-check basis without affecting the main Handheld printer setup.