What is causing this Error?
In the SkyTab POS, the Marketplace settings require proper mapping of tax, surcharge, and order types. If any of these mappings are later disabled after being configured, it can result in online order rejections. To prevent such issues, the Lighthouse Business Manager no longer allows disabling tax, surcharge, or order type mappings once they have been assigned in the SkyTab POS Terminal Marketplace tab. The following steps should be followed if the location is not using online ordering.
How do I resolve this Error?
Note: The following steps must be done via the SkyTab POS Terminal.
- Navigate to the Manager > Settings > Business > Marketplace
- Locate which of the setting needs to be adjusted (Tax, Surcharge, Order Type).
- Navigate to the section based on the setting that needs to be adjusted:
- For Tax: Manager > Settings > Payments > Accounting > Taxes
- For Surcharge: Manager > Settings > Payments > Accounting > Surcharges
- For Order Types: Manager > Settings > Orders
- Create a “Dummy” setting that would replace the assigned setting on the Marketplace Tab.
- For Tax: visit the Use Accounting Settings on SkyTab POS article and refer to the "Create or Edit Tax" section.
- For Surcharge: visit the Use Accounting Settings on SkyTab POS article and refer to the "Create or Edit Surcharge" section.
- For Order Types: visit the Orders Settings on SkyTab POS article and refer to the "Add / Edit Order Type" section.
- Assign the “Dummy” setting in the Manager > Business > Marketplace settings.
- After completing these steps, give it some time for the changes to sync with LBM.
Note: The POS Terminal must be online for the changes to sync with LBM. Otherwise, the changes won’t reflect in the LBM until the SkyTab POS Terminal comes back online. - Once those steps are completed, the LBM will allow making adjustments to the previously assigned settings.
Comments
0 comments
Please sign in to leave a comment.