Resolve an Issue for Customers Not Earning Shift4 Loyalty Points

Note: This feature is currently available only for Pilot users.

What is causing this Issue?

• The points multiplier is not configured correctly in the loyalty portal.
• The customer is not enrolled in the loyalty program.
• Loyalty check-in is not enabled on the POS device.
• The transaction is not being processed on a POS device with loyalty enabled.

How do I resolve this Issue?

1. Verify the points multiplier is set correctly in the loyalty portal under Loyalty Set-up.
2. Confirm the customer has completed enrollment using the customer enrollment URL.
3. Ensure Prompt for Loyalty Check-In on a Ticket’s First Save is enabled on SkyTab POS.
4. Confirm the transaction is being processed on the correct POS terminal.