Resolve Micros Error “Must Print Voucher When Closing Check to Credit Card”

What is causing this Error?

The “Must Print Voucher” message appears when attempting to close a check to a credit card that has already been authorized.  The error may occur in either Simphony or RES (3700) Point of Sale system.

This typically occurs when:

• The credit card was previously authorized.
• The amount due matches the original authorization amount.
• The system requires the original voucher to be printed before the check can be finalized.
• The check is attempting to finalize without completing the required voucher print step.

The check remains authorized, but the voucher has not completed its required print cycle.

How do I resolve this Error?

Re-authorize and complete the check.

1. Open the affected check.
2. Press the Authorize Credit Card key.
3. A pop-up window will appear, prompting you to select the account for authorization. The options should include:
   • New Credit Card
   • Existing Credit Card Number (previous authorization)
4. Select the existing credit card number (the card that was originally authorized).
5. The system will reprocess the authorization and print the voucher.
6. After the voucher prints successfully, close the check as normal.

If pressing Clear when the message appears:

• The voucher may print and exit the check.
• If the error reappears when attempting to close again, follow the re-authorization steps above.

Expected Result

1. Voucher prints successfully.
2. Check closes without further error.
3. No additional authorization is required.

If the issue persists after following these steps, verify:

1. If the pay or function screen includes a "Credit Card Voucher Reprint" button. If it doesn’t, this can be added in Page Design.
2. The workstation printer configuration.
3. Credit card interface status.

Escalate with:

• Exact error wording
• POS version
• Credit card interface type
• Whether the authorization amount equals the final tender amount

For future occurrences, ensure staff are following the complete two-step authorization and finalization process:

Step 1: Authorize the Card

1. Select the guest's check on the workstation.
2. Press the Credit Card Authorization tender button (do not press the finalize or sale button yet).
3. Swipe, tap, or manually enter the AMEX card details, and select OK.
4. Crucial Step: Perform a Service Total. This action accepts the initial authorization, temporarily closes the check, and triggers the merchant and customer vouchers to print. 
   Note: If the printer is out of paper, turned off, or errors out here, the system will not let you proceed to finalization.

Step 2: Finalize the Payment

1. Select the same check again.
2. Press the Credit Card Finalize tender button.
3. Enter the final check amount (including any added tip) and select OK. The customer receipt will print, and the check will officially be closed and finalized.