Configure the PAX A800 and A930 Terminals for Shift4 Duo/Shift4 One

Description: Learn how to configure and set up the Shift4 Duo and Shift4 One.

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Jump to a section by selecting a link below:

• Configure the PAX A800
• Configure the PAX A930
• Additional Mandatory Steps for Shift4 Duo
• Shift4 One

Shift4 Duo/Shift4 One

Configure the PAX A800

Note: If you received an Access Point that provides a Wireless Fidelity (Wi-Fi) connection, visit Connect the TP-Link Omada Wireless Access Point to install and connect the Access Point before configuring the PAX A800 and A930 terminals for Shift4 Duo/Shift4 One.

Enable Wi-Fi

Before starting to use any of the applications, configure the device:

1. Enable Wi-Fi.

   To watch more how-to videos, visit our video section.

   2. Make sure the device is connected to Wi-Fi by navigating to Settings.
      
   3. Select Network & Internet, tap on Wi-FI, then toggle the on/ off switch to enable it. From there, choose the appropriate network and enter the password to connect.
                     

Once connected, you should see the WIFI connection symbol at the top of the device screen showing signal strength.

Review the Archos Order

Review the Archos orders, if the merchant has the SIM card.

1. Check the Archos order to verify if the SIM card was included. Checking this is useful to see if SIM data usage needs to be enabled on the device.
2. Search the Merchant ID (MID) in Archos and go to the Orders tab.
3. Find the Shift4 One order (which might be the most recent order) and open it.
4. Then, on the right side of Archos, press the Order Items, and you will see if the Shift4 SIM card was included. If it were, it would already be inside the device.

Enable Data Usage (if applicable)

This step is essential in case it loses Wi-Fi connection, and data usage turns on automatically.
Note: If you didn't order the SIM card with your device, you won't be able to enable it.

1. Select Settings from the Home Screen.
   Note: You may need to reboot the terminal to get to this screen.
2. Select Mobile Network under "Network & Internet."  
   
3. Toggle the Mobile Data switch on to enable it.
   

Verify Date and Time 

Verify that the time and date on the device are set for the local time zone.

1. Navigate to Settings. 
2. Scroll down towards the bottom and select System.
   
3. Select Date & time, then ensure that the Set Date, Set Time, and Select Time Zone are chosen appropriately.
                  

Configure the PAX A930

Note: If you received an Access Point that provides a Wireless Fidelity (Wi-Fi) connection, visit Connect the TP-Link Omada Wireless Access Point to install and connect the Access Point before configuring the PAX A800 and A930 terminals for Shift4 Duo/Shift4 One.

Enable Wi-Fi

Before using any of the applications, configure the device.

1. Make sure the device is connected to the Wi-Fi by navigating to Settings.
   
   1. When prompted, enter the password 9876. If this password is unsuccessful, newer models may use the password pax9876@@.
   2. Select WLAN. From there, choose the appropriate network and enter the password to connect.
      

Review the Archos Order

Review the Archos orders, if the merchant has the SIM card.

1. Check the Archos order to verify if the SIM card was included. Checking this is useful to see if SIM data usage needs to be enabled on the device.
2. Search the Merchant ID (MID) in Archos and go to the Orders tab.
3. Find the Shift4 One order (which might be the most recent order) and open it.
4. Then, on the right side of Archos, press the Order Items, and you will see if the Shift4 SIM card was included. If it were, it would already be inside the device.

Enable Data Usage (if applicable)

This step is essential in case it loses Wi-Fi connection, and data usage turns on automatically.
Note: If you didn't order the SIM card with your device, you won't be able to enable it.

1. Select Settings from the Home Screen.
   Note: You may need to reboot the terminal to get to this screen.
2. Select Data Usage under "Wireless & networks." Toggle the Cellular Data option to the right to activate.  
        

Verify Date and Time

1. Verify that the time and date on the device are set for the local time zone.
   1. Navigate to Settings. 
   2. When prompted, enter the password 9876. If this password is unsuccessful, newer models may use the password pax9876@@. 
   3. Select Date & time, then ensure that the Set Date, Set Time, and Select Time Zone are chosen appropriately.
      

Additional Mandatory Steps for Shift4 Duo

Disable Demo Mode

This step is significant because "Demo mode" is an option available for training. Any transactions performed under "Demo mode" will not be sent to be processed and will be wiped from the terminal once "Demo Mode" has been toggled off. Continue below for more information. Visit the Disable Demo Mode for details.
Important: Do not skip this part because if "Demo mode" is not disabled, processed transactions will not be batched out.

Verify Correct Shift4 Duo MID

1. Open the Shift4 Duo application. If you’re brought to a Welcome screen, swipe left until you reach the “Take a look for yourself!” screen and fill out the contact detail fields to begin.
   
2. Confirm that the MID displayed on the bottom of the login screen matches the one of your location.
   
   Important: If you see a different number than your MID, contact support.

Test a Transaction

1. Create a test ticket on the Workstation and add an item.
2. Change the price of the item to $0.01.
3. Open the ticket on Shift4 Duo.
4. Press the Pay option and tap, swipe, or insert a credit card. For the tip, select $00.00 since this is a test transaction.
5. Once approved, you'll have the option for the receipt to be printed, emailed, or skipped.

Shift4 One

Account Setup

Follow the Shift4 One Overview and Set up to configure your account.

Test a Transaction

Follow the Take a Payment article to test a transaction on Shift4 One.