Set Receipt Printer as Receipt and Ticket Printer on Shift4 Dine

Description: Learn how to configure a single physical receipt printer so it can print both customer receipts and order tickets. While often referred to as a “Bar Printer,” this setup is commonly used across many service environments where only one printer is available, but dual-purpose printing is needed.

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Preconditions:

• Receipt printer is already configured/working as expected.  Printer is assigned to a station and is configured to print receipts.
• Note the model of the configured Receipt Printer (this will be used in the steps below)

Configure a second ticket printer pointing to the SAME physical Receipt Printer:

1. Navigate to Manager > Settings > Hardware > Printers.
2. Tap Add New Printer in the bottom left. 
   
    
3. At the ‘Add New Printer’ dialog:
   • Name: Name the printer accordingly (Bar Printer at Station X)
   • Connection Type: Set connection type to USB
   • Printer Model: Select the Model as noted in the Preconditions
   • Printer will be used for: Printing Tickets
   • Assigned Station: Assign to the Workstation where you would like the tickets to print
     In the example below, we want to configure a Bar Printer to print tickets at Station 100:
4. Tap Save.
5. Select the newly created printer from the list of printers and tap Test Print.
6. Confirm that a test slip was printed from the correct Receipt Printer. If not, adjust the ‘assigned station.’
7. Add Items or Modifiers to the printer by touching the Tap to edit in the ‘Assigned Items’ box.
   
8. Test the new printer.

Advanced Tip

Identify what jobs should be able to print to the Bar Printer.  Most commonly, a bartender should not be allowed to print to this printer. Adjust this as needed. For more information refer to the Set up Printers into Groups on Skhift4 Dine article--this printer group scenario is documented in the Scenario 1 section.