Resolve a 1- Chip Malfunction Error on SkyTab Glass

All card transactions fail with ‘1 - Chip Malfunction.’

What is causing this issue? 

The customer is inserting the chip card incorrectly. If inserted incorrectly 3 times, the Glass Device will failover to use the Magnetic Strip on the card, and this could potentially be swiped backward.

How do I resolve this issue? 

• Insert the EMV card correctly.
• When looking at the SkyTab Glass touchscreen, the chip should be facing away from the customer, so they cannot see it before inserting it. 
  
  
• When looking at the number pad, the chip should be facing toward customers so they can see the chip before inserting it.
  
  

Solution (Mag Strip)

• When looking at the SkyTab Glass touch screen, the magnetic strip should be facing away.
• When looking at the number pad, the magnetic strip should be strip up/facing the customer.

Additional Resources:

Most customers look at the device's Touchscreen (or the opposite side, as shown in images). To successfully run cards, they should insert chips/swipe mag strip opposite as shown.