Resolve Repeated R15 Disconnected/Connected Issues on SkyTab Glass

What is causing this Issue?

Repeated messages stating "R15 connected successfully" and "R15 Disconnect!" appear when the SkyTab Glass is not seated properly in the R15 case.

How do I resolve this Issue?

Verify connectivity with the MSR case:

1. From the home screen, open the BroadPOS Lite Shift4 P2PE application.
2. Select Sale.
3. Enter an amount.
4. Select No Tip. The reader should prompt to "Swipe Card, Insert Card, Tap Card, or Key In."
5. If the MSR case is not properly connected, the "Swipe Card" will disappear after about 5 seconds. 

Connected Successfully                                                  Not Connected Successfully

Reseat the SkyTab Glass Device:

1. Press against the bottom corners of the case until the bottom of the tablet is fully exposed, followed by sliding the tablet out of the case.
   
   
2. While you have the tablet removed, check the connections on both the case and the device for damage.
3. Carefully clean the connections if necessary.

4. To insert the device, slide your SkyTab Glass into the case, top side first, as shown in the image.
   

5. Firmly press down on the bottom corners of the tablet until it is fully housed inside the case.
   
   

   Internal:
   For information on properly seating the SkyTab Glass (M8) into the SkyTab Glass MSR case (R15), please see: SkyTab POS Deployment Guide, followed by selecting the bullet point for SkyTab Glass & Glass Case Install (detailed images are included).

   Once the connection is established, you are given several notifications on the device regarding the connection to the SkyTab Glass MSR case. Ultimately, the final notification ensures a successful connection. 

If this does not correct your issue, please contact Support for further assistance.