Resolve "Failed connecting to Lighthouse. Retry Send Config from POS." Error on KDS

What is causing this Error?

This issue can be caused by an internet outage, network issues that block traffic from Lighthouse, or an incorrect configuration of the KDS in the POS.

How do I resolve this Error?

1. 1. Check Internet Connection

      Use another device that is connected to your network, and attempt to access the internet.
      
      Note: If you are using a mobile phone, you will need to turn off your mobile data and use only the WiFi on your network to attempt to access the internet.
      
      If you can connect with a different device but you are still receiving this error, you will need to check whether the KDS is able to receive information or if the KDS configuration is set properly in the POS.
      If you cannot connect with a different device, your KDS will not be able to communicate with Lighthouse. This does not prevent usage of the KDS as long as your internal network is still functioning. Contact Support for additional information.

   2. Resend KDS Configuration from the POS

   3. Permit Network Traffic
      Requirements:

      • Your IT Professional will need to complete/verify these settings.
      • You will need the login/password for your router.
        
        Each router has different steps/processes for opening ports through the firewall.
        The following is required for SkyTab KDS to function and communicate properly:
        • Port 9100 - for KDS internal communication
        • logs.us-east is KDS logging
        • lighthouse-api for KDS endpoints
          
          
   4. If all else fails for this error, change Ethernet type to DHCP. The program will load, then switch back to the desired Static IP 192.168.213.21x.

   5. Contact Support

      If you are unable to resolve this issue or need help, tap the Remote Support button on your KDS screen.

      1. Tap the gear icon to enter the Settings screen.
      2. Look for Customer Support under the App Information section.