Void a Payment on SkyTab POS

Description: Learn how to void a payment on SkyTab POS. If you've used the wrong payment method or paid out the wrong ticket, the best solution is to void the transaction.

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To watch more how-to videos, visit our video section.

Note: You will require the "Void Transactions" permission to complete this procedure.

Note: Void should be used for same-day payment changes. When working with historical data, it is best to use a refund.

1. Navigate to completed tickets by tapping on Order > Completed.
   
2. Select the ticket and select Void Payment.
   
3. Select the payment from the list, then select Void. 
   
4. Once the payment has been voided, the ticket will be reopened and moved to the Open tab on the Tickets grid.
   
5. Select the ticket and tap Payment Summary. The voided payment should be shown in red.

Locate Employee Who Voided the Payment

Note: SkyTab POS software does not have a report that would show information on who voided the payment. The only way to view voided payments is through the Employee Shift Report.

To locate the employee who voided the payment, proceed with the following steps:

1. Log in to the POS Terminal with the employee PIN code that possibly voided the payment, and select the Employee Name in the top right corner of the screen to open the Employee Dashboard.
   
2. In the Employee Shift Report, scroll down to the Exceptions section and check Voided Payments. The Voided Payments column will show the total of voided payments and the sum of it.
   
3. If there is more than one voided payment by the same employee, navigate to Order > Completed and confirm which tickets and payments were voided as intended. Ensure the Show All toggle is OFF, so the POS Terminal will show the tickets created by that specific employee.
   
4. Select the ticket that was voided and then select the Payment Summary section.
   

Reprocess Accidentally Voided Ticket

If the ticket was voided by accident and needs to be reprocessed, proceed with the following steps:

1. Clone the transaction in Lighthouse Transaction Manager (LTM). For more information, visit the Duplicate or Reprocess Transactions in Lighthouse Transaction Manager article.
2. Process the ticket in the POS Terminal using the custom tender type, so the sale will be reflected in the POS reports.