What is causing this Error?
The error stating "Batch has been modified or a BACK/FORWARD synchronization failure - view and verify again" occurs when:
- A user makes edits/changes to transaction details while another attempts the batch closeout.
- The user edits a transaction, selects the back button in the browser, and attempts to submit the batch with totals that do not reflect the adjustment just made.
How do I resolve this Error?
Clearing cache and cookies:
- Log out of Lighthouse Transaction Manager.
- Clear your browser's cache and cookies.
- Ensure no other user is logged into LTM making edits to the batch in question.
- Log back in and attempt the batch settlement again.
Clearing in “Suspicious Card Usage” Every Field:
- Log in to the Lighthouse Transaction Manager ZZZ account.
- Navigate to “General Settings”.
- Scroll down until you find “Same card used by a clerk within a Period”.
- Make sure that all fields are cleared; if they are not, clear them.
- Attempt the batch settlement again.
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